Nicole Mendoza
Nipomo,CA
Summary
Dedicated phlebotomist with exceptional customer service skills. Proven ability to educate patients and ensure comfort during procedures while maintaining operational efficiency.
Overview
19
19
years of professional experience
Work History
Phlebotomist
Middle Path Medicine
Arroyo Grande, CA
07.2022 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Prepared specimens for laboratory analysis, adhering to strict protocols for accuracy and efficiency.
- Maintained equipment and supplies inventory, ensuring readiness for daily operations.
- Educated patients on procedures, fostering a supportive environment to alleviate anxiety.
Shift Leader
Splash Cafe
Pismo Beach, CA
07.2007 - 12.2018
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new staff on cafe procedures and customer interaction techniques.
- Implemented inventory management practices to reduce waste and improve stock availability.
- Coordinated staff schedules to optimize coverage during peak hours and maintain operational efficiency.
- Completed cash and credit card transactions accurately using POS software.
Receptionist
Dr. Dandillaya
Santa Maria, CA
05.2015 - 05.2016
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to streamline service delivery.
- Utilized electronic health record systems for accurate data entry and patient information management.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Nipomo High School
Nipomo, CA06-2007
Skills
Works well under pressure
Excellent customer service skills
Communication skills
Multitasking and prioritizing
Adaptability and Flexability
Timeline
Phlebotomist
Middle Path Medicine
07.2022 - Current
Receptionist
Dr. Dandillaya
05.2015 - 05.2016
Shift Leader
Splash Cafe
07.2007 - 12.2018
High School Diploma -
Nipomo High School