Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Nicole Michale

Executive Administrator
Temple,Pennsylvania

Summary

Dedicated administrative professional skilled in handling multiple projects with high-pressure deadlines. Proficient with accounting systems and related computer software programs. Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Billing & Contract Administrator

I.B. Dickinson & Sons, Inc.
Reading, PA
10.2018 - Current
  • Executed billing tasks and recorded information in company databases.
  • Followed up with appropriate parties to obtain prompt payments.
  • Collected data to complete detailed financial reports for stakeholders and management.
  • Kept all payroll information secure and confidential.
  • Produced large volumes of client invoices using Quickbooks.
  • Monitored outstanding invoices and performed collections duties.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.

Billing Administrator

Hafer Petroleum
Reading, PA
10.2016 - 06.2018
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Updated documentation, reports and spreadsheets with financial information.

Maintenance Data Analyst

Penske Truck Leasing
Reading, PA
07.1998 - 05.2016
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Created and oversaw Maintenance training programs for operations.
  • Developed and implemented updating training programs for over 6K employees.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

State Board Certified - Cosmetology And Barbering

Capri Institute of Hair Design
Kenilworth, NJ
05.2001 -

Skills

Billing systems and software

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Certification

Six Sigma Green Belt Certified - Penske Truck Leasing

Timeline

Billing & Contract Administrator

I.B. Dickinson & Sons, Inc.
10.2018 - Current

Billing Administrator

Hafer Petroleum
10.2016 - 06.2018

Six Sigma Green Belt Certified - Penske Truck Leasing

05-2014

State Board Certified - Cosmetology And Barbering

Capri Institute of Hair Design
05.2001 -

Maintenance Data Analyst

Penske Truck Leasing
07.1998 - 05.2016

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Nicole MichaleExecutive Administrator