Nicole Michlewicz
Livonia
Summary
Dedicated professional with a strong background in optimizing store operations and enhancing team performance. Known for implementing effective training programs and maintaining high standards in customer service and inventory management.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks Cofee Company
Novi, MI
10.2024 - Current
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored new baristas on company standards and best practices.
- Managed inventory levels, conducting regular stock audits to minimize waste.
- Implemented procedures to enhance store efficiency and maintain cleanliness standards.
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Resolved customer complaints swiftly, fostering a positive store environment.
- Collaborated with management on promotional strategies to boost sales and customer engagement.
- Monitored compliance with health and safety regulations, ensuring team adherence to protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Appointment Coordinator/ Mobile Service Advisor
Blackwell Ford
Plymouth, MI
09.2023 - 10.2024
- Coordinated appointment scheduling for service and sales departments, optimizing daily workflow efficiency.
- Managed customer inquiries through phone and email, ensuring timely responses and high satisfaction rates.
- Collaborated with technicians to confirm service availability, enhancing communication and operational effectiveness.
- Implemented new scheduling software, improving appointment management accuracy and reducing conflicts.
- Developed training materials for new staff on appointment coordination processes, fostering team knowledge sharing.
- Analyzed appointment data to identify trends, contributing to strategic improvements in service delivery.
- Maintained detailed records of customer interactions, supporting seamless follow-up and personalized service experiences.
- Assisted in creating promotional campaigns for services, boosting customer engagement and appointment bookings.
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Trained new team members on cash handling procedures and operational standards to ensure consistency.
- Maintained inventory of financial supplies, ensuring availability for smooth operations during peak hours.
- Collaborated with team members to streamline cash handling processes, improving overall workflow efficiency.
- Conducted regular audits of cash drawers to uphold accuracy and accountability in transactions.
Manager
Jets Pizza
Livonia, MI
05.2022 - 08.2023
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff scheduling to optimize labor costs and maintain service quality.
- Implemented training programs for new employees to enhance team performance and reduce onboarding time.
- Streamlined inventory management processes leading to reduced stock discrepancies.
- Maintained accurate records, inventory and sales payments.
- Managed inventory levels to minimize stockouts while reducing excess inventory costs, maintaining optimal product availability.
- Oversaw inventory management systems to ensure adequate stock levels while minimizing excess inventory costs.
- Purchased new products and oversaw inventory stocking and availability.
- Optimized inventory management through data analysis and process improvements.
- Submitted orders for new inventory.
Manager
MOD Pizza
Northville, MI
07.2018 - 01.2022
- Implemented training programs for new employees to enhance team performance and reduce onboarding time.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Developed marketing strategies that increased local engagement and promoted brand awareness.
- Evaluated operational processes, identifying areas for improvement to boost overall efficiency.
- Fostered a positive work environment, enhancing team morale and promoting employee retention initiatives.
- Collaborated with suppliers to negotiate favorable terms and improve product quality standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Education
Certificate - Medical Billing And Coding
Schoolcraft College
Livonia, MI05-2025
Associate of Science - Criminal Justice
Schoolcraft College
Livonia, MI05-2023
High School Diploma -
Stevenson High School
Livonia, MI05-2019
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Customer-oriented
- Cash handling expertise
- Staff development
- Inventory control and record keeping
- Operations management
- Inventory control
- Inventory management
- Scheduling coordination
Timeline
Shift Supervisor
Starbucks Cofee Company
10.2024 - Current
Appointment Coordinator/ Mobile Service Advisor
Blackwell Ford
09.2023 - 10.2024
Manager
Jets Pizza
05.2022 - 08.2023
Manager
MOD Pizza
07.2018 - 01.2022
Certificate - Medical Billing And Coding
Schoolcraft College
Associate of Science - Criminal Justice
Schoolcraft College
High School Diploma -
Stevenson High School