Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Miller

Nicole Miller

Richardson,TX

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.

Overview

11
11
years of post-secondary education
3
3
years of professional experience

Work History

Sales Associate

Nordstrom
Cincinnati, OH
10.2019 - 03.2020
  • Gained experience with working on a commission pay scale and working with luxury high end products.
  • Responsible for stocking merchandise and ensuring my workstation was well maintained.
  • Strived to go above and beyond for each customer by placing special online orders, personally shopped and located items, created look books for them as well as stayed in contact with each client by sending sale promotions.
  • Made sure that everyday I made the sale goals that were projected for me by upper management.
  • Provided relevant sales information to customers regarding sale promotions and information on opening a credit card account.
  • Worked to resolve customer complaints in a professional and efficient manner.

Seasonal Sales Associate

Macy's
Cincinnati, OH
09.2018 - 01.2019
  • Provided an exceptional customer experience by ensuring the customer was always the priority.
  • Assisted customers in all aspects of total store fulfillment and satisfied the needs of the digital and physical customers.
  • Demonstrated knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.
  • Developed new business and expanded client base through networking, suggestive selling and on the floor presence.
  • Maintained department recovery standards.
  • Assisted in inventory and markdown process.

Sales Associate

Forever 21
01.2016 - 04.2018
  • Ensured great customer service by assisting in location, availability and selection of merchandise.
  • Maintained store selling floor, fitting rooms, visual displays, presentation and conditions.
  • Promoted sales and promotions to customers, including pricing of merchandise.
  • Adhered to company policies, procedures, and loss prevention practices.
  • Completed sales transactions and maintained proper accountability at registers.
  • Supported all management, visuals, and sales team at all times.

Fashion Intern

Mode Pr
New York, NY
02.2018 - 02.2018
  • Provided administrative support and pitched in to help with special projects whenever needed.
  • Assisted with fashion show productions by organizing model castings, attending fittings and fabric sourcing.
  • Fielded phone calls when management was busy, answering questions and taking messages.
  • Assisted with setting up runway shows by creating seat placements and fashion show design

Sales Associate

Nordstorm Rack
Cincinnati, OH
06.2017 - 09.2017
  • Performed onsite, in-store retail sales.
  • Partnered with company managers to plan sales strategy.
  • Handled and followed up on escalations.
  • Successfully negotiated sales of over 1000 dollars.
  • Required to meet certain credit goals and to speak to each customer regarding the benefits they would receive by opening a account.
  • Required to do fulfillment work by processing and merchandising all new merchandise that was received each day.

Backstage Assistant

Couture Fashion Week
New York, NY
09.2016 - 09.2016
  • Supervised wardrobe, hair and makeup needs for several models simultaneously on several fashion shows.
  • Supported world-class directors and service delivery to client community including agencies, brands and entertainment industry partners.
  • Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
  • Stayed alert, active and ready to respond to any request at any time using variety of available resources.

Education

Bachelor's - Marketing

University of Cincinnati
08.2016 - Current

High school diploma - undefined

Walnut Hills High School
08.2009 - 05.2015

Skills

Sales trends

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Timeline

Sales Associate

Nordstrom
10.2019 - 03.2020

Seasonal Sales Associate

Macy's
09.2018 - 01.2019

Fashion Intern

Mode Pr
02.2018 - 02.2018

Sales Associate

Nordstorm Rack
06.2017 - 09.2017

Backstage Assistant

Couture Fashion Week
09.2016 - 09.2016

Bachelor's - Marketing

University of Cincinnati
08.2016 - Current

Sales Associate

Forever 21
01.2016 - 04.2018

High school diploma - undefined

Walnut Hills High School
08.2009 - 05.2015

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Nicole Miller