Nicole Miller
Columbus,OH
Summary
Highly motivated Sales Manager with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Manager
Embassy Suites Columbus Airport
Columbus, US
07.2023 - Current
- Created and presented monthly reports to management on sales performance.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Established relationships with key clients, while maintaining existing customer base.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
Hotel Front Desk Agent
Embassy Suites Columbus Airport
Columbus, US
09.2022 - 07.2023
- Assigned rooms to guests based on availability and preferences.
- Verified identification documents of each guest before check-in.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Followed up with customers after their stay to ensure satisfaction levels were met.
- Managed check-ins and check-outs in a timely manner.
- Processed payments for room charges, incidentals, taxes and other fees.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Handled customer complaints professionally and courteously.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Handled high volume of phone calls and routed to proper guest or internal department.
Billing Specialist
XiFin
Toledo, US
09.2020 - 07.2023
- 10 key, typing, overrides, insurance verification, fax, billing
- Performed additional duties as assigned by management team.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Front Desk Agent
Hampton Inn and Suites
Rossford, US
03.2020 - 07.2020
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
Bartender/Front Desk
Embassy Suites by Hilton
Columbus, US
04.2019 - 03.2020
- Set up/break down bar, take food and beverage orders, prepare cocktails, cash/credit handling, stock, clean, cut fruit, answer/transfer inbound calls, check in customers
- Answer and transfer incoming calls to the appropriate department or guests room
- Check Identification at check-in and/or for alcoholic purchases based on what department
- Update guest information at check-in and retrieve method of payment for overnight stay
Customer Service Agent
Airport Terminal Services
Columbus, US
07.2019 - 11.2019
- Followed company policies and procedures related to customer service operations at all times.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Greeted passengers and provided information about departure and arrival times.
- Advised passengers of any changes or delays in their scheduled flights.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Performed check-in procedures for both domestic and international flights.
- Ensured all boarding passes were printed accurately prior to flight departure time.
Customer Service Agent (CSA)
Trego/Dugan Aviation
Columbus, US
01.2019 - 07.2019
- Followed company policies and procedures related to customer service operations at all times.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Greeted passengers and provided information about departure and arrival times.
- Advised passengers of any changes or delays in their scheduled flights.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Performed check-in procedures for both domestic and international flights.
- Ensured all boarding passes were printed accurately prior to flight departure time.
Seasonal Package Handler/Sorter
Amazon Fulfillment Associates
Groveport, US
11.2018 - 02.2019
- Organized packages according to type, size, destination, and other specifications.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Collaborated with team members to improve workflow and increase productivity.
- Worked flexible hours, including weekends and holidays, to meet business needs.
Bartender/Manager
Centerfold
Columbus, US
04.2009 - 12.2018
- Performed opening and closing duties including restocking supplies.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Cleansed glasses with sanitizing solution after each use.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Education
Certificate - Sterile Processing Technician
Owens Community College
Perrysburg, OH05.2022
Medical Billing and Coding Degree -
Everest Institute
Gahanna, OH01.2010
High school diploma or GED -
Hopewell-Loudon
Bascom, OH05-2006
Skills
- Warehouse distribution
- Verbal and written communication
- Salesforce
- Goals and performance
- Medical Billing/HIPAA
- Hospitality
- Bartending
- Data entry
- Microsoft Office
- Customer service
- Sterile processing
- Team leadership
Certification
- BLS Certification, CBSPD
- Certified Sterile Processing Tech
Timeline
Sales Manager
Embassy Suites Columbus Airport
07.2023 - Current
Hotel Front Desk Agent
Embassy Suites Columbus Airport
09.2022 - 07.2023
Billing Specialist
XiFin
09.2020 - 07.2023
Front Desk Agent
Hampton Inn and Suites
03.2020 - 07.2020
Customer Service Agent
Airport Terminal Services
07.2019 - 11.2019
Bartender/Front Desk
Embassy Suites by Hilton
04.2019 - 03.2020
Customer Service Agent (CSA)
Trego/Dugan Aviation
01.2019 - 07.2019
Seasonal Package Handler/Sorter
Amazon Fulfillment Associates
11.2018 - 02.2019
Bartender/Manager
Centerfold
04.2009 - 12.2018
Certificate - Sterile Processing Technician
Owens Community College
Medical Billing and Coding Degree -
Everest Institute
High school diploma or GED -
Hopewell-Loudon
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