Nicole Miller
2400 State Highway 121 Euless
Summary
Bilingual server with a strong work ethic and exceptional customer service skills, honed through multiple restaurants. Proven ability to lead teams, enhance guest relations, and drive sales through effective upselling techniques. Adept at cash handling and fostering returning clientele, ensuring memorable dining experiences in high-volume settings.
Overview
9
9
years of professional experience
Work History
Server
Muchacho’s
Southlake, TX
02.2024 - Current
- Giving presentations about liquor companies to team members in order to help teach upselling techniques.
- Closing and opening the restaurant daily to ensure a welcoming environment to both guests and team members.
- Leading a team of 8 and more servers to create a positive and successful experience for guests and themselves.
- Assigning multiple responsibilities to team members to help maintain an efficient shift.
- Having to learn different P.O.S systems for orders, handling cash, and scheduling.
- Working in a fast paced environment while upselling food and bar items and providing great customer service.
- Building a base of returning clientele by developing a strong rapport with guests.
- Resolving guest concerns in a timely manner.
Server, Server Trainer
Abuelos
Hurst, TX
05.2017 - 10.2025
- Trained multiple new servers by guiding them through the menu and showing how to provide a satisfactory experience for guests.
- Worked with a point of sales system to enter orders and handle cash.
- Assigned server duties to a team of 8 and more servers to ensure a successful shift and a clean environment.
- Learned to resolve issues promptly and efficiently between servers and issues involving guest dissatisfaction while multitasking other guest and server needs.
- Learned to cultivate returning clientele by building a strong rapport with new and returning guests.
- Had to supervise a server team of 8 and more and a small team at the host stand while maintaining a section of 6-10 tables.
Server, Bartender
Gas Monkey Bar N Grill
Dallas, TX
04.2019 - 07.2021
- Efficiently making drinks in a timely manner while providing excellent customer service to bar patrons.
- Upselling bar and food items to create a different experience to new and returning guests.
- Learned how to multitask and ensure great customer service during concerts and with a section of 8 tables and more
- Closed and opened restaurant daily to help provide a successful shift
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX01.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- High volume dining
- Sales expertise
- Guest relations management
Timeline
Server
Muchacho’s
02.2024 - Current
Server, Bartender
Gas Monkey Bar N Grill
04.2019 - 07.2021
Server, Server Trainer
Abuelos
05.2017 - 10.2025
Associate of Arts -
Tarrant County College