Nicole Mishler
Rancho Mirage,CA
Summary
Efficient individual with strong interpersonal and communication skills. Enjoys engaging with people from all walks of life. Positive attitude coupled with the ability to remain calm and composed in pressuring conditions. Goal-oriented character with a pleasant personality and tenacity that knows no restrictions.
Overview
4
4
years of professional experience
Work History
PBX Operator
Agua Caliente Resort Casino Spa
03.2023 - Current
- Answered hundreds of phone calls daily regarding certain information wanted by guests whether it be directions to one of our locations, recommendations, event details, reservations, bellman service, valet
- Responded to customer inquiries with patience and positivity to establish excellent first impression relative to standards provided by Forbes travel
- Assisted management in identifying areas for improvement within telecommunications infrastructure based on daily observations
- Used various software programs to further assist a caller such as Amadeus, Infor HMS, Event Tracker, Zingle
- Gathered knowledge on phone directories throughout all three properties: Rancho Mirage, Palm Springs, and Cathedral City
- Input service orders/amenities for guests staying in house as well as team members concerning repairs and replacements
Hostess
The Steakhouse
02.2021 - 03.2023
- Greeted customers upon arrival and provided a friendly and helpful presence throughout their dining experience
- Followed and fulfilled Forbes service standards to maintain and possibly elevate the award of four star travel guide to dining
- Organized and scheduled reservations daily both over the phone and in person via OpenTable
- Provided attentive and professional customer service and fostered warm relationships with repeated customers
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Trained new host staff, sharing best practices and restaurant policies
Education
Bachelor of Arts - Communications
California State University of San Bernardino
Palm Desert, CA12.2024
Associate of Arts - Journalism
College of The Desert
Palm Desert, CA05.2023
High School Diploma -
Palm Springs High School
Palm Springs, CA05.2019
Skills
- Active Listener
- Teamwork and Collaboration
- Creativity
- Organizational Skills
- Time Management
- Operating Systems
Other
Staff Reporter for College of the Desert's student newspaper, The Chaparral
Timeline
PBX Operator
Agua Caliente Resort Casino Spa
03.2023 - Current
Hostess
The Steakhouse
02.2021 - 03.2023
Bachelor of Arts - Communications
California State University of San Bernardino
Associate of Arts - Journalism
College of The Desert
High School Diploma -
Palm Springs High School
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