Nicole Mosier
Castle Rock,CO
Summary
Honest and compassionate employee who thrives helping to solve problems. Skilled in customer service in a call center environment.
Dynamic sales representative with strong communication and problem-solving skills. Experienced in promoting products and enhancing customer interactions, committed to delivering exceptional service and driving business results.
Overview
9
9
years of professional experience
Work History
Telephone Sales Representative
Tucker Albin And Associates
Aurora, CO
04.2022 - Current
- Handled approximately 60 inbound and outbound calls per day in a call center environment.
- Established and nurtured client partnerships through consistent and impactful communication efforts.
- Executed informative product presentations to promote customer engagement with service offerings.
- Leveraged CRM software to track leads, manage accounts, and optimize sales processes.
Customer Support Specialist
Nike Factory Outlet
Castle Rock, CO
05.2023 - 04.2024
- Customer service with both in person and inbound customer service calls. Approximately 50 per day.
- Assisted customers with inquiries, product selection, and issue resolution to enhance satisfaction.
- Developed and implemented efficient processes for handling customer feedback and complaints.
- Trained new staff on customer service protocols and effective use of POS systems.
- Collaborated with team members to streamline communication between departments for improved service delivery.
Owner/Operator
The Paint Barrel
Murrieta, CA
03.2017 - 03.2021
- Managed daily operations, ensuring efficient workflow and optimal customer service.
- Developed and implemented marketing strategies to increase brand visibility and customer engagement.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff on product knowledge and sales techniques, enhancing team performance.
Education
Bachelor of Arts - Journalism And Mass Communication
University of Northern Colorado
Greeley, CO12-2005
Skills
- Objective oriented
- Skilled in managing client concerns
- Strong phone and in person communication skills
- Building rapport
- Able to problem solve and generate solutions in a kind and productive manner
Timeline
Customer Support Specialist
Nike Factory Outlet
05.2023 - 04.2024
Telephone Sales Representative
Tucker Albin And Associates
04.2022 - Current
Owner/Operator
The Paint Barrel
03.2017 - 03.2021
Bachelor of Arts - Journalism And Mass Communication
University of Northern Colorado