Open To Work
Nicole Moore
JACKSON,MS
Summary
Resourceful and adaptable professional with extensive experience in customer service roles. Known for strong communication and time management skills, consistently contributing to improved customer experiences and achieving operational goals.
Overview
14
14
years of professional experience
Work History
Sales Associate
Lane Bryant
Flowood, MS
02.2026 - Current
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained visual merchandising standards to promote product visibility and sales.
- Collaborated with team members to achieve daily sales goals and objectives.
- Provided knowledgeable support on product features and promotions to drive customer engagement.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Administrative Assistant
Central Mississippi Correctional Facility
Pearl, MS
08.2022 - 11.2022
- Managed scheduling and coordination of appointments for facility staff and visitors.
- Assisted in maintaining accurate records and documentation for inmate files and administrative processes.
- Supported the preparation of reports by compiling data from various sources within the facility.
- Handled incoming communications, directing inquiries to appropriate personnel efficiently.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office supplies and equipment, ensuring resource availability for daily operations.
Case Manager Specialist/Field Investigator
Central Mississippi Correctional Facility
Pearl, MS
08.2012 - 03.2021
- Developed individualized case plans to address client needs and improve rehabilitation outcomes.
- Coordinated multidisciplinary team meetings to evaluate progress and adjust treatment strategies.
- Facilitated access to community resources, enhancing support for clients' reintegration efforts.
- Led initiatives to enhance collaboration between correctional staff and external service providers.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
Sales Associate
Hanesbrands
Pearl, MS
10.2013 - 06.2015
- Handled inventory management tasks, including stock replenishment and organization.
- Adapted quickly to changing store priorities and customer needs during peak hours.
- Contributed to a positive store environment through exceptional customer service and teamwork.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Call Center Representative
Xerox, ACS
Madison, MS
01.2012 - 07.2012
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Utilized CRM software to track interactions, manage accounts, and maintain accurate records.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate of Science - Criminal Justice
ITT Technical Institute
Madison, MS06-2015
Associate of Applied Science - Human Resources Management
Virginia College of Jackson
Jackson, MS01-2003
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Outgoing personality
- Flexible schedule
- Stocking and receiving
Affiliations
The Order of the Eastern Star
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$16000/yr - $50000/yrTimeline
Sales Associate
Lane Bryant
02.2026 - Current
Administrative Assistant
Central Mississippi Correctional Facility
08.2022 - 11.2022
Sales Associate
Hanesbrands
10.2013 - 06.2015
Case Manager Specialist/Field Investigator
Central Mississippi Correctional Facility
08.2012 - 03.2021
Call Center Representative
Xerox, ACS
01.2012 - 07.2012
Associate of Science - Criminal Justice
ITT Technical Institute
Associate of Applied Science - Human Resources Management
Virginia College of Jackson