Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Morales

Miami,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service

Santas Circus
12.2020 - 01.2023
  • Sold admission, processed payments, and issued tickets.
  • Skilled at working independently and collaboratively in a team environment.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Customer Service

The Horror Land Miami
09.2020 - 10.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Reviewed tickets for authenticity and applicability to particular event.

Education

Somerset Academy Charter High School
Homestead, FL
05.2026

Skills

  • Customer Inquiries
  • Coaching and Training
  • Time Management Skills
  • Cash Management
  • Social Perception

Languages

Spanish
Native or Bilingual

Timeline

Customer Service

Santas Circus
12.2020 - 01.2023

Customer Service

The Horror Land Miami
09.2020 - 10.2022

Somerset Academy Charter High School

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Nicole Morales