Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NICOLE MORALES

Miami,FL

Summary

To find a position that provides room for growth and challenge, in addition to a work atmosphere where I can be an asset to my employer.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Gastro Health
02.2023 - Current
  • Collect all applicable co-payment, coinsurance, deductible or outstanding balance from the patient & post all payments collected.
  • Verify insurance benefits and eligibility prior to office visits & procedures. Ensure patient has current referral on date of service. Obtain referral if necessary.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, drivers license or equivalent ID, & maintain insurance information.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Office Administrator

Falcon Industries LLC
09.2018 - 01.2023
  • Responsible for creating, organizing, and sending all invoices for vendors
  • Communicated with contractor directly and resolved any issues concerning operations
  • Responsible for communicating with our insurance and making sure insurance is up to date and standards.

Dining Room Supervisor

The Palace Suites
06.2019 - 08.2022
  • Greet residents and ensure exceptional dining room experience. Resolve customer complaints
  • Examine the dining room before each meal service and ensure it is ready with all necessary supplies
  • Manage staff schedules and encourage top-notch customer service
  • Assist in organizing for events such as: Manger of the Year, Annual Employee Christmas Party, all Holiday events for residents, and special occasion luncheon events
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server/Mentor

The Palace Suites
02.2017 - 12.2018
  • Go over the menu with the Chef and ask any questions you may have regarding special regulations from the residents
  • Take orders of the residents and/or guests and make sure they have exceptional service
  • Developed trust-based relationships with mentees through active listening and empathetic communication.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced mentee performance by providing personalized guidance and support.

Education

High School Diploma -

Miami Killian Senior High School
Miami, FL
2017

Hospitality Administration And Management

Miami Dade College
Miami, FL

Skills

  • Great customer service
  • Great organizational skills
  • Computer knowledge in Excel, Word, POS, Power Point
  • Friendly, Positive Attitude

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Gastro Health
02.2023 - Current

Dining Room Supervisor

The Palace Suites
06.2019 - 08.2022

Office Administrator

Falcon Industries LLC
09.2018 - 01.2023

Server/Mentor

The Palace Suites
02.2017 - 12.2018

High School Diploma -

Miami Killian Senior High School

Hospitality Administration And Management

Miami Dade College

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NICOLE MORALES