Karina Lara

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Confirmed appointments, communicated with clients, and updated client records.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Sales

• Obtain orders for customers

• Serve customers by selling phones

• Meet customers’ needs

• Service existing accounts

• Establish new accounts