NICOLE MORENO
APPLE VALLEY,CA
Summary
Experienced with providing respiratory therapy in clinical environments, ensuring accurate patient assessments and treatments. Utilizes patient education and therapeutic interventions to enhance care quality. Knowledge of respiratory equipment and protocols, fostering efficient and effective healthcare delivery.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
Victorville, CA
06.2014 - Current
- Educated customers on promotions to enhance sales
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Provided primary customer support to internal and external customers in fast-paced environment
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Customer Service Representative
Best Buy
Victorville, CA
06.2006 - 01.2013
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Clinical Education Training
St Mary's Hospital
Apple Valley, CA
- Performed breathing treatment such as SVN, MDI, DPI
- Assessed patients and documented their medical histories
- Evaluated patient care ends, prioritized treatment, maintained patient flow
Clinical Education Training
Parkview Community Hospital
Riverside, CA
- Assisted with patient bronchoscopies
- Obtained, analyzed, and interpreted arterial blood gas
- Assisted in mechanical ventilation
Clinical Education Training
Gladstone Care Rehabilitation Center
Glendora, CA
- Provided Tracheostomy Care
- Assisted patients with daily functions
- Performed equipment decontamination and infection control
Clinical Education Training
Desert Valley Hospital
Victorville, CA
- Performed EKGs in ER at bedside
- Assisted in codes including doing CPR and bag mask ventilation
- Performed ventilator set up, ventilator checks and suctioning
- Assisted in weaning patients from mechanical ventilation
Education
Associate of Science - Respiratory Therapy
Concorde Career College
San Bernardino, CA01.2014
Skills
- Patient Care
- Tracheotomy Management
- Care Plan Management
- Breathing treatments
- Charting and clinical documentation
- Infection control and aseptic procedures
- Patient assessments
Timeline
Customer Service Representative
Verizon Wireless
06.2014 - Current
Customer Service Representative
Best Buy
06.2006 - 01.2013
Clinical Education Training
St Mary's Hospital
Clinical Education Training
Parkview Community Hospital
Clinical Education Training
Gladstone Care Rehabilitation Center
Clinical Education Training
Desert Valley Hospital
Associate of Science - Respiratory Therapy
Concorde Career College
Similar Profiles
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)
Heroad MederickHeroad Mederick
Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)
Steven M. TaylorSteven M. Taylor
Sales Consultant at Wireless Zone / Verizon WirelessSales Consultant at Wireless Zone / Verizon Wireless
Azucena Alcala BecerraAzucena Alcala Becerra
Paraeducator, Special Education at AVUSDParaeducator, Special Education at AVUSD