Nicole Morgan
Sherman,TX
Summary
Experienced, friendly and energetic professional, possessing excellent interpersonal and organizational skills. Excelling in providing outstanding customer service. Well-versed in managing communications and handling administrative tasks efficiently.
Known for organizational abilities, attention to details, problem-solving skills, and positive attitude. Strong focus on team collaboration and adapting to changing needs. Dedicated to creating welcoming environment and ensuring smooth daily operations for guests and staff.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Color Masters
Durant, OK
06.2018 - 01.2024
- Managing all aspects of front desk operations.
- Answered customer telephone calls promptly and appropriately handled needs.
- Booking appointments accurately over the phone, via computer and in person. Ensuring optimal use of resources and minimizing conflict
- Organized, maintained and updated information in computer database.
- Welcomed each new arrival pleasantly and confirmed appointments at the front desk, engaged in pleasant conversation while maintaining check-in process. Offered assistance and answered questions. Developed strong relationships with clientele, fostering loyalty and repeat business.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills. Maintained a calm demeanor managing stress effectively.
- Collected and distributed messages to team members to support open communication and high customer service.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients.
- Collected all forms of payment, processed transactions ensuring they were properly recorded. Kept accounts in balance and ran daily reports to verify totals.
- Contributed to revenue growth by assisting sales efforts in promoting products.
- Maintained clean and organized front desk areas to uphold polished company image.
- Maintained supplies, managed inventory necessary for daily operations and submitted orders for low-stock items.
- Handled assignments independently with good judgement and critical thinking skills.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
Social Worker
Choctaw Nation of Oklahoma
Durant, OK
02.2005 - 06.2018
- Documented and updated client progress and activities in accordance with agency policies and procedures, for accurate compliant records.
- Conducted comprehensive assessments, interviewed clients, families, or groups to identify needs, leading to personalized intervention plans.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Conducted home visits to assess living situations. Enhanced protective measures for children and vulnerable adults.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained regular contact with clients by calling and visiting clients' homes. Supported clients and families with empathy and compassion during difficult times.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- De-escalated stressful situations through individual and family crisis interventions.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Advocated for clients to assure respected rights and wishes, assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- Promoted family reunification and stability.
- Collaborated with other professionals, government and state agencies to plan and coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Increased public awareness of social issues and resources available through effective community engagement initiatives.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Participated in professional development and training opportunities to enhance clinical skills.
Education
High School Diploma -
Santana High School
San Diego, CA06-1994
Skills
- Administrative skills
- Front desk and office support
- Interpersonal skills
- Conflict and problem solving skills
- Schedule and time management
- Data and documentation skills
- Customer service management
Accomplishments
- Achieved completing daily tasks with accuracy and efficiency.
- Previous employment has given me the ability to deal with clients in a professional and sensitive manner.
- Achieved strong client satisfaction through effectively helping with conflict resolution.
- Oversaw payments via credit card and cash and had zero errors over the course of 6.5 years.
- My job history demonstrates I have strong documentation and attention to details.
- In previous positions, I formed strong relationships with my colleagues. By working together we were able to benefit the company as well as the clients.
- My past position allowed me to be experienced working on grants from the office of Violence Against Woman.
- My previous employer educated me with extensive knowledge on the Indian Child Welfare Act.
Certification
1) Oklahoma Victims advocate, State certified.
2) Positive Parenting Program. United States certified.
3) Choctaw Management Series. Certification of completion.
Timeline
Front Desk Coordinator
Color Masters
06.2018 - 01.2024
Social Worker
Choctaw Nation of Oklahoma
02.2005 - 06.2018
1) Oklahoma Victims advocate, State certified.
2) Positive Parenting Program. United States certified.
3) Choctaw Management Series. Certification of completion.
High School Diploma -
Santana High School