Nicole M. Rebelo
Swansea,MA
Summary
Customer service professional with experience as a server, support staff, and hostess in busy, fast-paced dining settings. Handles guest requests, resolves issues calmly, keeps service organized, and works well with team members. OpenTable, TIPS, and ServSafe experience supports readiness for front-of-house roles that require accuracy, communication, and a welcoming approach.
Overview
4
4
years of professional experience
Work History
Server, support staff, and hostess
Portside Tavern
04.2025 - Current
- Provides friendly and efficient customer service while taking requests and serving food
- Collaborated with team in a busy, fast-paced environment to ensure efficient operations.
- Quickly learned and retained menu information to streamline service and improve customer satisfaction.
- Resolved customer issues promptly, ensuring a positive dining experience and fostering repeat business
- Contributed to a team-oriented environment by supporting colleagues and sharing tasks.
- Assigning food preparation, restocking, and cleaning
Hostess
The Beach House
Bristol, RI
08.2025 - 12.2025
- Greeted and welcomed guests to create a positive first impression
- Managed reservations using OpenTable software
- Cleaned tables regularly
Hostess
Aviary and Rookery Restaurant
Swansea, MA
08.2023 - 08.2025
- Secures customers by presenting the first friendly face of each dining experience
- Maintains a clean and organized environment for both guests and staff
- Resolves problems with kindness and efficiency
- Provides waitstaff with timely information
- Experienced with the OpenTable system
I.T. Intern (Seasonal Position)
Bellingham High School
Bellingham, MA
07.2022 - 08.2022
- Prepared and updated Chromebooks for student and staff use
- Collaborated with team to complete all preparations ahead of school year start
- Supported Bellingham High School staff with computer and software troubleshooting
- Updated classroom devices and managed school laptop checkouts
Education
Bachelor - Accounting, Business
Roger Williams University
Bristol, RI05-2029
High school student -
Joseph Case High School
Swansea, MA06-2025
Skills
- Microsoft Excel
- Accounting principles
- Intro to Excel
- Time management
- Dining customer service
- Cleanliness standards
- Table bussing
- Menu memorization
- Multitasking and organization
- Positive and professional
- Strong work ethic
AWARDS
2023 Division IV Softball State Champion, 2022 Division IV Softball & Volleyball State Runner-up, 2024 Volleyball Coaches Award & All-Star, 2024 Senior Volleyball Captain, 2025 Senior Softball Captain
Volunteer in the Student Organization
High School Softball, High School Volleyball, High School Basketball, Iberian Club, Roger Williams University, Women in Business Club
Timeline
Hostess
The Beach House
08.2025 - 12.2025
Server, support staff, and hostess
Portside Tavern
04.2025 - Current
Hostess
Aviary and Rookery Restaurant
08.2023 - 08.2025
I.T. Intern (Seasonal Position)
Bellingham High School
07.2022 - 08.2022
Bachelor - Accounting, Business
Roger Williams University
High school student -
Joseph Case High School