NICOLE MULDER
Salado,TX
Summary
Talented banker skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
8
8
years of professional experience
Work History
Universal Banker
Horizon Bank
Salado, TX
12.2024 - Current
- Facilitated customer account opening and maintenance processes, ensuring compliance with banking regulations.
- Provided exceptional service by resolving customer inquiries and enhancing overall satisfaction.
- Streamlined daily cash handling procedures, improving accuracy in transactions and reducing discrepancies.
Customer Service Manager
Lash Lift Store
St. George, Utah
08.2023 - 06.2024
- Answer all phone calls and emails from customers.
- Create and schedule marketing including email blasts, text blasts and push notifications to promote our products.
- Provide education to customers via phone and email.
- Handle chargebacks and submit them to the financial institution.
- Check our orders for potential fraud and handle them accordingly.
Branch Support Specialist
Rock Canyon Bank
Provo, Utah
03.2021 - 10.2022
- Oversaw tellers in our branches and provided support when needed. Including going to various branches to act as a stand in manager when a branch was short staffed.
- Prepared reports for balancing, ACH and fraud.
- Implemented process improvements to streamline workflows and enhance productivity within branch.
- Worked as a backup for multiple other departments including debit cards, online banking, and wires.
- Reviewed new accounts paperwork to assure they were in compliance.
Head Teller
Rock Canyon Bank
Pleasant Grove, Utah
02.2020 - 03.2021
- Assisted clients with all of their financial needs with excellent customer service both in person and over the phone.
- Balanced cash drawer daily, ensuring accuracy and adherence to guidelines.
- Represented bank at community events fostering positive brand awareness.
- Balanced the vault and atm with accuracy.
- Upselling clients on products and services that would best benefit their needs.
- Trained new employees on procedures and sales strategies to boost team success.
Teller
Rock Canyon Bank
St. George, Utah
04.2019 - 02.2020
- Balanced cash drawer daily to ensure accuracy.
- Retained up-to-date knowledge of offered products and services to educate customers on features, benefits and pricing.
- Tidied and cleaned workstation regularly, keeping well-stocked with supplies and brochure materials.
- Assisted clients both in person and over the phone with their financial needs.
Teller
Alpine Credit Union
Eagle Mountain, Utah
01.2018 - 04.2019
- Balance cash drawer daily ensuring accuracy.
- Assisted clients with all their financial needs both in person and over the phone.
- Trained new employees on procedures and sales strategies to boost team success.
- Upselling clients on products and services that best suit their needs.
Education
Certification of Esthetics -
Taylor Andrews Accademy
St. George, Utah02.2020
Diploma -
Hurricane High School
Hurricane, Utah05.2017
Skills
- Banking Operations
- Microsoft Word
- Critical Thinking
- Organization and Time Management
- Cash Handling
- Customer Service
- New Accounts
Timeline
Universal Banker
Horizon Bank
12.2024 - Current
Customer Service Manager
Lash Lift Store
08.2023 - 06.2024
Branch Support Specialist
Rock Canyon Bank
03.2021 - 10.2022
Head Teller
Rock Canyon Bank
02.2020 - 03.2021
Teller
Rock Canyon Bank
04.2019 - 02.2020
Teller
Alpine Credit Union
01.2018 - 04.2019
Certification of Esthetics -
Taylor Andrews Accademy
Diploma -
Hurricane High School