Nicole Murillo
San Mateo,CA
Summary
Reliable child care professional driven to promote healthy habits and life skills to encourage child well-being. Skilled in addressing behaviors and monitoring needs for special needs children. Strong desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Skilled in fostering child health and convenience through assisting with daily activities and health needs. Dedicated to applying emerging techniques to derive best possible outcomes for children and families.
Overview
6
6
years of professional experience
Work History
Behavior Therapy Assistant
Belmont Redwood Shores K-8
Redwood Shores, CA
02.2024 - Current
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Special Needs Caregiver
Private Household
San Mateo, CA
10.2021 - Current
- Provided direct care and support to a child with special needs in a residential setting.
- Monitored the child's physical and emotional well-being and reported any changes to teachers and parents.
- Encouraged independence and self-advocacy among child through positive reinforcement strategies.
- Engaged in creative problem solving techniques to handle challenging behaviors effectively while maintaining respect for the child's dignity.
Office Manager/Executive Assistant
RJY Construction Inc.
San Mateo, California
08.2021 - 05.2023
- Reduced financial discrepancies by accurately managing accounting documentation.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Managed office budget to handle inventory, postage and vendor services.
Traveling Professional Nanny
Private Residence
Atherton, CA
04.2021 - 07.2021
- Followed routines to foster stability and structure in children's lives while parents were away.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
Senior Customer Success Manager
Coassemble
Denver, CO
02.2020 - 05.2020
- Collaborated closely with sales reps to learn client's services and needs.
- Managed over 30 accounts to ensure longevity with the software.
- Provided outstanding service to new and long-standing clients by attending closely to concerns and developing solutions.
Virtual Sales Representative
Paychex
Denver, CO
05.2019 - 02.2020
- Sold established 401k plans to small businesses.
- Worked with other sales representatives to generate revenue and build partnerships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Senior Client Onboard Specialist
FareHarbor
Denver, CO
08.2018 - 05.2019
- Trained clients on the software both in-person and remote.
- Created and delivered product presentations to potential and current clients.
- Established and effectively maintained productive customer relationships.
Education
Bachelors of Science - Business Marketing
Regis University
01.2016
Skills
- Problem-solving abilities
- Critical thinking
- Compassionate child care
- Behavior Management
- Feeding Assistance
- Activity Planning
- Schedule Maintenance
- Family Member Training
Timeline
Behavior Therapy Assistant
Belmont Redwood Shores K-8
02.2024 - Current
Special Needs Caregiver
Private Household
10.2021 - Current
Office Manager/Executive Assistant
RJY Construction Inc.
08.2021 - 05.2023
Traveling Professional Nanny
Private Residence
04.2021 - 07.2021
Senior Customer Success Manager
Coassemble
02.2020 - 05.2020
Virtual Sales Representative
Paychex
05.2019 - 02.2020
Senior Client Onboard Specialist
FareHarbor
08.2018 - 05.2019
Bachelors of Science - Business Marketing
Regis University
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