Nicole Napolitano
Latham
Summary
Dependable and highly organized professional with a proven track record in client-focused service environments, seeking to transition into a state position. Demonstrates strong administrative capabilities, compliance expertise, and exceptional public-facing communication skills. Committed to fostering positive relationships and enhancing operational efficiency while delivering outstanding service. Prepared to leverage diverse experience to contribute effectively to a dynamic team in the public sector.
Overview
13
13
years of professional experience
Work History
Bartender/Cocktail Server
LDS Properties INC
Clifton Park, NY
03.2023 - Current
- Execute high-volume beverage service operations to enhance customer experience.
- Oversee cash transaction management and ensured accurate register reconciliation.
- Implement ID verification processes to ensure compliance with state regulations.
Head Esthetician/Trainer
European Wax Center
Saratoga, NY
10.2019 - 02.2021
- Facilitated comprehensive training programs and oversight for estheticians to enhance service quality.
- Specialized in providing meticulous full body waxing services, prioritizing hygiene and client care.
- Delivered exceptional customer service to enhance client satisfaction.
Department Manager
Bed Bath & Beyond
Albany, NY
11.2012 - 11.2019
- Managed high volume service while maintaining maintaining accuracy and composure
- Executed department walkthroughs to identify and address issues related to cleanliness, stock levels, and merchandising opportunities.
- Facilitated one-on-one coaching sessions with employees to enhance motivation and deliver constructive feedback in a dynamic retail environment.
- Directed stock management operations, encompassing stock replenishment and shrink control.
Education
New York State License - Esthetics
Aesthetic Science Institute
Latham, NY08-2019
Skills
- Customer service
- Communication
- Product Knowledge
- Time management
- Team management
- Strong multitasking
- Customer service expertise
- Service-oriented mindset
Timeline
Bartender/Cocktail Server
LDS Properties INC
03.2023 - Current
Head Esthetician/Trainer
European Wax Center
10.2019 - 02.2021
Department Manager
Bed Bath & Beyond
11.2012 - 11.2019
New York State License - Esthetics
Aesthetic Science Institute