Nicole Negron Compre
Lakeland,FL
Summary
Driven professional with a robust background in warranty administration and customer service, honed at Audi Lakeland. Excelled in inventory management and problem-solving, enhancing service department efficiency by streamlining warranty claim processes. Demonstrated exceptional multitasking and communication skills, achieving significant improvements in customer satisfaction and operational productivity.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Audi Lakeland
2024.03 - Current
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Document Processor
Audi Lakeland
2024.03 - Current
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
Warranty Admin
Automotive Warranty Network
2022.08 - 2024.04
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
Internal Service Advisor
Audi Lakeland
2017.09 - 2022.08
- Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
- Facilitated ongoing communication between customers and technicians during repair process, keeping all parties informed on progress updates.
- Served as a trusted advisor to both internal team members and external clients, offering expert guidance on various aspects of vehicle care.
- Managed workflow to ensure timely completion of service requests, meeting or exceeding customer expectations.
Warranty Administrator
Audi Lakeland
2017.09 - 2021.08
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Education
High School Graduate -
Lake Gibson Senior High School
Lakeland, FL05.2012
Skills
- Warranty Administration
- Customer Service
- Ordering parts
- Verbal and written communication
- Problem-solving skills
- Time Management
- Problem-Solving
- Multitasking
- Effective Communication
- Decision-Making
Timeline
Parts Specialist
Audi Lakeland
2024.03 - Current
Document Processor
Audi Lakeland
2024.03 - Current
Warranty Admin
Automotive Warranty Network
2022.08 - 2024.04
Internal Service Advisor
Audi Lakeland
2017.09 - 2022.08
Warranty Administrator
Audi Lakeland
2017.09 - 2021.08
High School Graduate -
Lake Gibson Senior High School
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