Nicole Nerolich
1011 Skillern St
Summary
Experienced with lockbox processing, ensuring accurate and timely transaction handling. Utilizes refined data entry and analytical skills to streamline workflows and reduce errors. Track record of fostering team collaboration and maintaining compliance with financial regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispatcher
NorthStar EMS
1701 E. Beebe-Capps Expy, Searcy AR 72143
11.2025 - 02.2026
- Coordinated emergency response dispatches to ensure timely medical assistance.
- Maintained accurate records of calls and responses using dispatch software.
- Communicated effectively with emergency personnel to relay critical information.
- Assisted in managing schedules for ambulance crews to optimize resource allocation.
- Monitored radio communications for real-time updates on emergency situations.
- Handled multiple incoming calls simultaneously while prioritizing urgent requests efficiently.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Service Delivery Associate
SPS North America Inc.
Pittsburgh, PA
03.2024 - 07.2024
- Processed lockbox transactions efficiently using specialized banking software
- Assisted team members in training on lockbox processing procedures and tools
- Collaborated with management to improve workflow efficiency within the department
- Implemented quality control measures to enhance processing accuracy and reliability
- Ensured compliance with bank regulations and policies
- Verified accuracy of data on payment documents
Lockbox Clerk
BNY Mellon
Pittsburgh, PA
03.2018 - 03.2023
- Managed daily lockbox processing to ensure timely and accurate transaction handling.
- Enhanced communication within the team by actively participating in meetings, sharing updates on progress and challenges faced in daily tasks.
- Participated in ongoing training and professional development opportunities to stay current with industry trends, best practices, and relevant technology.
- Assisted management in identifying process improvements, contributing to the overall effectiveness of the lockbox department.
- Reduced errors in payment processing through meticulous data entry and verification of customer information.
- Managed sensitive customer data with discretion, adhering to strict security protocols and confidentiality guidelines.
Certified Nursing Assistant
South Western Veteran Center
Pittsburgh, PA
03.2009 - 08.2014
- Assisted with daily living activities, ensuring comfort and dignity for residents.
- Monitored vital signs, documenting changes to inform care plans and interventions.
- Collaborated with nursing staff to implement personalized care strategies for veterans.
- Trained new staff on care protocols and best practices in resident support.
- Maintained cleanliness and safety standards within patient environments, promoting health compliance.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Bordentown Regional Highschool
Bordentown, NJ06-1999
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizational skills
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Dependability
- Deadline oriented
- Filing systems
- Document scanning
- Transaction processing
- Confidentiality
- Banking software
- Check processing
- Organization skills
Certification
- Emergency Medical Dispatch-12/18/2025 - 12/31/2027
- Basic Life Support- 12/05/2025 to 12/31/2027
Timeline
Dispatcher
NorthStar EMS
11.2025 - 02.2026
Service Delivery Associate
SPS North America Inc.
03.2024 - 07.2024
Lockbox Clerk
BNY Mellon
03.2018 - 03.2023
Certified Nursing Assistant
South Western Veteran Center
03.2009 - 08.2014
High School Diploma -
Bordentown Regional Highschool