Nicole Nguyen
Taylorsville,UT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Management
Helping Hand Housekeeping UT LLC
Salt Lake City, UT
04.2023 - Current
- Supervise employees in daily operations, ensuring consistent quality for vacant and stayover guest room cleanings.
- Resolved guest concerns promptly to ensure satisfaction and encourage return visits.
- Coordinated with front desk, department leadership, maintenance, and general management to address operational needs and resolve issues efficiently.
Underwriting Account Manager
WCF Insurance
Salt Lake City, UT
02.2024 - 11.2025
- Prepared new and renewal accounts for underwriter review, including risk analysis worksheets, pricing indications, and communication with agency staff.
- Partnered with underwriting assistants to issue policies, endorsements, and service items in alignment with service standards.
- Managed an in-force book of business, handled requests promptly, and collaborated with underwriters regarding profitability and necessary actions.
Compliance Officer
State of Utah
Salt Lake City, UT
06.2007 - 04.2023
- Enhanced customer relations by developing Customer Experience programs statewide.
- Planned and executed compliance assessments and audits to ensure adherence to Utah Code 32B and departmental policies.
- Managed data collection and analysis, identifying trends and evaluating operational effectiveness.
- Delivered written reports and presentations to senior leadership outlining findings, observations, and recommendations.
Education
Bachelor of Science -
University of Utah
Criminal Justice Certification - undefined
University of Utah
Skills
- Regulatory Compliance
- Underwriting Support
- Risk Analysis
- Customer Experience & Stakeholder Relations
- Project & Change Management
- Data Interpretation & Reporting
- Continuous Improvement
- Policy & Permit Coordination
Certification
State of Utah Licensed Health & Life Insurance Agent
Timeline
Underwriting Account Manager
WCF Insurance
02.2024 - 11.2025
Owner/Management
Helping Hand Housekeeping UT LLC
04.2023 - Current
Compliance Officer
State of Utah
06.2007 - 04.2023
Criminal Justice Certification - undefined
University of Utah
Bachelor of Science -
University of Utah