Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Norman

Ann Arbor,MI

Summary

Experienced and friendly server/bartender with a passion for delivering top-notch customer service in fast-paced environments. Skilled in multitasking, managing multiple tables, upselling menu items, and bartending to enhance the guest experience. Known for staying positive, and working well with the team to keep everything running smoothly.

Overview

6
6
years of professional experience

Work History

Bartender/Server

Carson's American Bistro
Ann Arbor, MI
09.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.

Shift Leader

Zoup!
Ann Arbor, MI
09.2021 - 05.2022
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Took orders, prepared meals, and collected payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Daycare Staff Member

Liberty Athletic Club
Ann Arbor, MI
06.2019 - 01.2020
  • Provided a safe and nurturing environment for children, establishing trust with both parents and children.
  • Enhanced children''s learning experiences by incorporating creative play and hands-on activities.
  • Utilized positive reinforcement techniques to encourage good behavior.

Education

Associate of Applied Science - Elementary Education

Washtenaw Community College
Ann Arbor, MI
05-2025

Skills

  • Conflict resolution
  • Communication skills
  • Strong multitasking
  • Highly reliable
  • Customer service
  • Outgoing personality
  • Teamwork and professionalism

Timeline

Bartender/Server

Carson's American Bistro
09.2022 - Current

Shift Leader

Zoup!
09.2021 - 05.2022

Daycare Staff Member

Liberty Athletic Club
06.2019 - 01.2020

Associate of Applied Science - Elementary Education

Washtenaw Community College

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Nicole Norman