Nicole Nunez
Diamond Bar,CA
Summary
Excellent communication skills, driven and highly self-motivated and extensive leadership in hospitality and customer service. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
TownePlace Suites by Marriott
Chino Hills, California
09.2025 - Current
- Manage guest check-ins and check-outs efficiently and accurately.
- Handle reservations using hotel management software to ensure smooth operations.
- Respond to guest inquiries promptly, providing information about hotel services.
- Resolve guest complaints and concerns swiftly, ensuring satisfaction and comfort during stays.
- Assisted in training front desk staff on procedures and customer service standards.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operation of the front desk area.
- Maintain the cleanliness of the lobby area at all times.
- Answer telephones and greet visitors to assist, answer questions, and direct.
- Collaborate with housekeeping to maintain room readiness for incoming guests.
- Greet guests warmly upon arrival, creating a welcoming atmosphere.
Member Engagement Specialist
Medical Intouch
Las Vegas, NV
03.2025 - 08.2025
- Answering inbound/outbound calls, providing information, actively listening to members/customers, booking appointments for different projects on behalf of members' medical group, strong communication skills and interpersonal skills.
- Skilled in navigating customer relationship management and efficiently managing customer interactions.
Front Desk Agent/Front Desk Supervisor
Marriott Hotels
Stockton/Lathrop, California
07.2018 - 01.2025
- Managed day-to-day hotel operations, focusing on guest satisfaction, and team leadership.
- Assisted in overseeing accounts, including accurate billing and resolving discrepancies to maintain customer satisfaction.
- Delivered high quality customer service by resolving customer issues and complaints in a timely and professional manner.
- Implemented promotional campaigns and increased revenue.
Education
High School Diploma -
Cesar Chavez
Stockton, CA06.2013
Skills
- Customer service satisfaction
- Administrative skills
- Hospitality services
- Guest relations
- Communication skills
- Active listening
- Time management
- Team leadership
- Complaint resolution
- Oral and written communications
- Front desk management
- Credit and cash payments
- Training and mentoring
Languages
- Spanish
Accomplishments
Marriott Bonvoy Top En-roller
Timeline
Front Desk Agent
TownePlace Suites by Marriott
09.2025 - Current
Member Engagement Specialist
Medical Intouch
03.2025 - 08.2025
Front Desk Agent/Front Desk Supervisor
Marriott Hotels
07.2018 - 01.2025
High School Diploma -
Cesar Chavez