Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Olivares

Cutler Bay,FL

Summary

Dynamic logistics and case management professional with a proven track record at Pagertec, enhancing customer satisfaction and operational efficiency. Skilled in customs regulations and problem-solving, adept at fostering vendor relationships and streamlining processes. Achieved significant improvements in client well-being and shipment accuracy, demonstrating exceptional multitasking and customer service abilities.

Collaborative coordinator eager to leverage knowledge in freight forwarding and logistics. Skilled in tracking shipments, managing customs documentation and working effectively with cross-functional teams. Strong negotiation skills with good understanding of international trade regulations.

Efficient Import and Export Coordinator with extensive experience in logistics and international trade. Skilled in coordinating import and export activities, customs clearance and freight forwarding. Demonstrated success in managing multiple projects and nurturing solid relationships with stakeholders.

Efficient agent with demonstrated success in coordinating and managing transport goods. Skilled in using transportation management systems and logistics software with strong knowledge of customs regulations and compliance requirements. Team-oriented and committed to improving efficiency.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level coordinator position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Import and Export Coordinator Logistics

Pagertec
02.2021 - Current
  • Processed customs declarations and maintained records of customs documents.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
  • Coordinated cross-functional teams to expedite shipments during peak seasons, minimizing stockouts and lost sales opportunities.
  • Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.

Case Manager

Keep Calm Services
07.2017 - 01.2021
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Coordinator's Assistant

DDA Claims Management
09.2012 - 06.2017
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Coordinated and scheduled meetings and appointments.
  • Utilized office management software to record and track customer information.

Education

Associate of Arts -

Miami Dade College
Miami, FL
05-2017

High School Diploma -

Southwest Miami Highschool
Miami, FL
06-2012

Skills

  • Tariff coding system
  • Customs regulations expertise
  • Cargo unloading
  • Customer Service
  • Problem-solving abilities
  • Cargo shipment weighing
  • Multitasking Abilities
  • Shipping documents preparation
  • Problem-solving aptitude
  • Cargo Handling
  • Documentation preparation
  • Invoicing
  • Rate estimation

Languages

Spanish
Native or Bilingual

Timeline

Import and Export Coordinator Logistics

Pagertec
02.2021 - Current

Case Manager

Keep Calm Services
07.2017 - 01.2021

Coordinator's Assistant

DDA Claims Management
09.2012 - 06.2017

Associate of Arts -

Miami Dade College

High School Diploma -

Southwest Miami Highschool
Nicole Olivares