NICOLE OLIVERAS
Customer Service Specialist
Killeen
Summary
Experienced professional with a diverse background spanning hotel supervision, accounting data entry, and customer service. Skilled in team leadership, administrative support, and managing client relationships. Known for strong attention to detail, adaptability, and the ability to thrive in fast-paced environments while maintaining a high standard of service and accuracy.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
QVC
08.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Guest Service Supervisor
Courtyard By Marriott
09.2022 - 08.2025
- Created memorable experiences for guests by anticipating their needs and going above expectations
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates
- Led regular meetings with staff members to review progress towards departmental goals and objectives
- Observed and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures.
- Monitored revenue activity of hotel and facility.
Closing Coordinator
Legacy Mutual Mortgage
07.2020 - 09.2022
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly
- Ensured accuracy in financial calculations and legal requirements, maintaining a thorough understanding of current laws and regulations
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency
Accounts Payable Specialist
Little River Healthcare
02.2016 - 12.2018
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Reduced invoice processing time with accurate data entry and timely vendor communication
- Reached out to vendors and customers to verify information and follow up on client issues
- Investigated daily variances and corrected errors to resolve discrepancies
Community Care Worker
State Of Texas - Health And Human Services Commission
11.2011 - 02.2016
- Contributed to the improvement of community health by conducting regular home visits and assessments
- Enhanced client well-being by providing personalized care and support in their homes
- Streamlined communication between healthcare providers, clients, and families to ensure optimal care coordination
- Achieved a high rate of client retention by providing compassionate, professional care and building strong relationships with individuals and families
- Researched potential resources within the local area that could benefit the client
Education
High School Diploma -
Crockett High School
05-1999
Skills
- Multitasking proficiency
- Team Management
- Exceptional communication
- Delegation and Supervision
- Customer service standards
- Conflict Management
- Data entry
- Data collection
- Problem resolution
- Critical thinking
Timeline
Customer Service Representative
QVC
08.2025 - Current
Guest Service Supervisor
Courtyard By Marriott
09.2022 - 08.2025
Closing Coordinator
Legacy Mutual Mortgage
07.2020 - 09.2022
Accounts Payable Specialist
Little River Healthcare
02.2016 - 12.2018
Community Care Worker
State Of Texas - Health And Human Services Commission
11.2011 - 02.2016
High School Diploma -
Crockett High School