Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE PALMER

Bremerton

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Genesis Med-Spa
Colorado Springs
09.2024 - Current
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Collected samples from patients for PRP injections and other treatments.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Administered injections, medications and treatments as directed by the physician.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Provided assistance to medical staff in performing liposuction, PDO threads, as well as carbon dioxide laser procedures.
  • Kept treatment rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Documented notes during patient visits.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Administered GLP-1s to patients, as well as monitored weight loss, labs, and side effects on a weekly or monthly basis with patients.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Medical Assistant

Mountain View Pain Center
Colorado Springs
02.2024 - 09.2024
  • Administer injections and medications, ensuring patient satisfaction and compliance.
  • Collaborated with the healthcare team to enhance patient care and outcomes.
  • Maintained accurate patient records, contributing to efficient clinic operations.
  • Monitor patients' vital signs, including height, weight, temperature, blood pressure, O2, and pulse.
  • Worked hand in hand with multiple providers to ensure patient care was at its best.
  • Completed prior authorizations on opioids, as well as non-opioids, in a timely manner to ensure patients could receive medications.
  • Enhanced patient care by reducing wait times by 15% through efficient triage.
  • Partnered with physician assistants to optimize workflow, improving team efficiency.
  • Followed all guidelines when disposing of opioids and non-opioid medications.
  • Gathered all necessary details from patients regarding pain levels and accidents they may have been in for legal documents.
  • Counseled patients on expectations, as well as guidelines that must be followed while on medication with the clinic.
  • Obtained urine and saliva samples from patients once a month for random drug tests.
  • Interpreted and communicated lab results with the physician to ensure no non-authorized drugs were in the patient's system.
  • Prepared over 30 charts, lab work, and treatment plans for next-day appointments.

Medical Assistant, Preceptor

Apree Health (Formerly Vera Whole Health)
Colorado Springs
09.2022 - 01.2024
  • Assisted healthcare providers in examining and treating patients, including setting up examination rooms, and preparing patients for exams.
  • Prepared and maintained medical instruments, equipment, and supplies.
  • Scheduled appointments and managed patient flow.
  • Answered patient inquiries and provided patient support.
  • Followed infection control protocols to maintain a safe and sterile environment.
  • Entered orders for laboratory tests, x-rays, and medical supplies.
  • Administered medications, including injections, and monitored patient responses.
  • Performed basic laboratory tests, such as drawing blood and administering EKGs.
  • Provided patient education on health and wellness topics.
  • I traveled with Vera, training all new hires, as well as keeping the staff up to date on all new policies, and keeping everyone's skills up to date and within compliance.

Server, Trainer, Host

Bubba 33
Colorado Springs
05.2019 - 12.2022
  • Developed and maintained a professional rapport with customers to ensure repeat business.
  • Prepared tables for guests prior to their arrival, including setting up table linens and silverware.
  • Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience.
  • Upsold additional items when appropriate, resulting in an increase in the average ticket size.
  • Verified the accuracy of orders before delivering them to customers, resulting in a decrease in customer complaints.
  • Provided knowledgeable and courteous service, resulting in positive reviews from customers.
  • I memorized the menu, specials, and wine list, resulting in fewer mistakes when taking orders.
  • Handled customer feedback and complaints gracefully and professionally.
  • Ensured that the restaurant was clean, neat, and well maintained at all times.
  • Answered phones, took reservations, and answered customer inquiries in a friendly, professional manner.
  • Trained all new hires to be amazing servers, and to follow corporate rules and guidelines.

Medical Assistant- Externship

Colorado Laser Clinic and Vital Life
Colorado Springs
07.2022 - 09.2022
  • Followed infection control protocols to maintain a safe and sterile environment
  • Monitored the patient's vital signs, including temperature, pulse, and blood pressure, and reported any abnormalities to the medical team.
  • Administered injections, collected and processed lab specimens, and assisted with minor medical procedures such as laser hair removal, hormone pelleting, lip fillers, CO2 facials, and mole removals.

Education

Medical Assisting -

Pima Medical Institute
Colorado Springs, CO
11-2022

High School Diploma -

Mesa Ridge High School
Colorado Springs, CO
05-2021

Skills

  • Electronic health records
  • Patient scheduling
  • Medication administration
  • Infection control
  • Vital signs monitoring
  • Sample collection
  • HIPAA compliance
  • Problem solving
  • Trustworthy companion
  • Medical procedures
  • Vital signs and examinations
  • Phlebotomy
  • Calm and level-headed under duress
  • Certified in basic life support (BLS)

Timeline

Medical Assistant

Genesis Med-Spa
09.2024 - Current

Medical Assistant

Mountain View Pain Center
02.2024 - 09.2024

Medical Assistant, Preceptor

Apree Health (Formerly Vera Whole Health)
09.2022 - 01.2024

Medical Assistant- Externship

Colorado Laser Clinic and Vital Life
07.2022 - 09.2022

Server, Trainer, Host

Bubba 33
05.2019 - 12.2022

Medical Assisting -

Pima Medical Institute

High School Diploma -

Mesa Ridge High School

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