Nicole Pattenaude
Woonsocket
Summary
Dynamic hospitality professional with over 20 years of experience in both hourly and management roles, providing a unique and well-rounded perspective on service excellence. Highly motivated and adept at thriving in high-energy environments while consistently delivering memorable guest experiences and upholding the highest service standards. Recognized for reliability as a team player and adaptability to evolving needs, with specialized skills in mixology and exceptional customer interaction. Committed to enhancing operational efficiency and fostering a welcoming atmosphere that leaves a lasting impression on guests.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Bartender/Server
2Mauros Cafe
Ashland, MA
01.2025 - 12.2025
- Maintained restaurant cleanliness and organization to ensure efficient service flow.
- Provided exceptional customer service, fostering repeat business through personalized experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender/Server
Alicante
Mendon, MA
04.2024 - 01.2025
- Crafted unique cocktails based on customer preferences and seasonal ingredients.
- Ensured compliance with health and safety regulations in beverage handling.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
FOH Manager
Medway Cafe
Medway, MA
01.2023 - 04.2024
- Led team meetings focused on performance goals, fostering a culture of accountability and excellence in service delivery.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
Assistant General Manager (AGM)
Casa Loca Mexican Cantina
Westwood, MA
07.2021 - 12.2022
- Streamlined operational processes to enhance customer service efficiency.
- Developed training programs to elevate staff performance and service standards.
- Conducted regular performance evaluations to ensure adherence to quality standards.
- Collaborated with management to create promotional strategies that increased customer engagement.
Server/Bartender
The Local Wayland
Wayland, MA
03.2015 - 07.2021
- Resolved guest inquiries and concerns promptly to enhance overall experience.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender/Server
Legal Sea Foods
Framingham, MA
09.2010 - 12.2014
- Trained and mentored new staff on service standards.
- Provided exceptional customer service, fostering repeat business through personalized experiences.
Bartender/Server
Bugaboo Creek Steakhouse
Framingham, MA
06.2002 - 09.2010
- Bartending/serving/head trainer responsibilities
Education
No Degree - Communications
Westfield State University
Westfield, MA09-2001
High school diploma or GED - undefined
Bellingham High School
Bellingham, MA06-1998
Skills
- Strong multitasking
- Customer service expertise
- Service-oriented mindset
- Team training and development
- Staff management
- Relationship building
- Professional service standards
- Team player attitude
- Clear and effective communication
Certification
- Food Handler Certification
- TIPS Certified Serve Safe Certified
- SHRM Certified Professional
- First Aid Certification
Languages
English
Timeline
Bartender/Server
2Mauros Cafe
01.2025 - 12.2025
Bartender/Server
Alicante
04.2024 - 01.2025
FOH Manager
Medway Cafe
01.2023 - 04.2024
Assistant General Manager (AGM)
Casa Loca Mexican Cantina
07.2021 - 12.2022
Server/Bartender
The Local Wayland
03.2015 - 07.2021
Bartender/Server
Legal Sea Foods
09.2010 - 12.2014
Bartender/Server
Bugaboo Creek Steakhouse
06.2002 - 09.2010
High school diploma or GED - undefined
Bellingham High School
No Degree - Communications
Westfield State University