Nicole Pearson
Clarkston,MI
Summary
Enthusiastic, motivated professional with years of experience in Customer Service. Detail-oriented with 7 years cash-handling experience. Quick thinker who can immediately help customers upon receiving a request. Focused on maintaining high levels of accuracy and efficiency, as well as achieving great customer service goals.
Overview
26
26
years of professional experience
Work History
Title Clerk
Feldman Chrysler Dodge Jeep Ram Of Clarkston
02.2023 - Current
- Cashier
- Receptionist
- Closed Repair & Part Orders
- Reviewed title documents for accuracy and compliance with state and federal regulations.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Entered title and vehicle information into database.
- Handled cash and credit card payments accurately.
- Received and processed paperwork for titles, new license plates, and renewals.
Receptionist
The Hair Inn Of Orion
04.2017 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled appointments and maintain/update appointment calendars
Cashier
Marketti Beauty Supply
07.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Receptionist
Invidia Salon
11.2014 - 07.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled appointments and maintain/update appointment calendars
Customer Service Rep
Bosch Rexroth
01.1998 - 08.2006
- Confer with customers by telephone or in person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Education
Associate of Arts - Business
Oakland Community College
Bloomfield Hills, MINo Degree - Cosmetology License
Marketti Academy of Cosmetology
Waterford, MI06.2014
High School Diploma -
Pontiac High School
Pontiac, MI06.1995
Skills
- Team player
- Dependable
- Goal oriented
- MS office proficient
- Organized
- Friendly
- Excellent work ethic
- Motivated
Timeline
Title Clerk
Feldman Chrysler Dodge Jeep Ram Of Clarkston
02.2023 - Current
Receptionist
The Hair Inn Of Orion
04.2017 - 12.2022
Cashier
Marketti Beauty Supply
07.2016 - 03.2017
Receptionist
Invidia Salon
11.2014 - 07.2016
Customer Service Rep
Bosch Rexroth
01.1998 - 08.2006
Associate of Arts - Business
Oakland Community College
No Degree - Cosmetology License
Marketti Academy of Cosmetology
High School Diploma -
Pontiac High School
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