Nicole Peirce
Boynton Beach
Summary
Proven leader with extensive experience at Costco Wholesale Corp, adept in customer relations and money handling. Excelled in boosting team motivation and enhancing service knowledge, achieving significant improvements in workforce efficiency and customer satisfaction. Demonstrated excellence in employee scheduling and operational management, ensuring top-notch compliance and performance standards.
Overview
15
15
years of professional experience
Work History
FE Assistant Manager, Hardlines and Center Manager
Costco Wholesale Corp
07.2022 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Deli Clerk, Deli Supervisor, Deli Manager
Costco Wholesale Corp
10.2017 - 07.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Food Court, Front End, Food Court Supervisor
Costco Wholesale Corp
09.2012 - 10.2017
- Kept up-to-date with industry trends and best practices by attending relevant conferences, workshops, and networking events to continuously improve food court operations.
- Directed food production, food safety and food quality according to policies, procedures, laws and department requirements.
- Maintained accurate inventory to enable full availability of food products and full customer satisfaction.
- Maintained high standards of cleanliness and sanitation in the food court, ensuring compliance with health regulations.
- Enhanced customer satisfaction by efficiently managing food court operations and addressing concerns promptly.
Key Holder
Godiva Chocolatier Inc
09.2009 - 03.2013
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
No Degree - AA
Palm Beach State College
Lake Worth, FLSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Employee Scheduling
Timeline
FE Assistant Manager, Hardlines and Center Manager
Costco Wholesale Corp
07.2022 - Current
Deli Clerk, Deli Supervisor, Deli Manager
Costco Wholesale Corp
10.2017 - 07.2022
Food Court, Front End, Food Court Supervisor
Costco Wholesale Corp
09.2012 - 10.2017
Key Holder
Godiva Chocolatier Inc
09.2009 - 03.2013
No Degree - AA
Palm Beach State College
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