NICOLE PENAGILLIARD
Laurel,MD
Summary
Federal civilian professional and U.S. Navy veteran supporting unaccompanied housing operations, facility readiness, and resident services. Coordinates $1M+ annual purchase requests, occupancy reporting, inspections, and maintenance tracking while applying DoD and installation policies to maintain safe, compliant housing.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Housing Management Specialist
Department of the Navy, Naval District Washington
Bethesda, MD
05.2023 - Current
- Oversee daily housing standards related to cleanliness, health, fire safety, physical security, and facility readiness; apply DoD, CNIC, installation, and other applicable policies and instructions.
- Coordinated with housing stakeholders to address barracks and resident concerns, resolving service issues and upholding housing standards.
- Tracked and updated maintenance and repair requests in Smartsheet and Enterprise Military Housing (EMH); coordinated follow-ups with resident advisors, tenant commands, and service liaisons to ensure timely resolutions.
- Prepared resident orientation, room inspection, occupancy, vacancy, and other unaccompanied housing reports to enhance operational tracking and inform management decisions.
- Prepare and coordinate purchase requests for operational needs, supporting appropriate resource utilization and compliance with established procurement procedures.
- Requested purchases for annual unaccompanied housing procurement requirements exceeding $1 million, supporting daily operations and facility readiness.
Housing Management Assistant
Department of the Navy, Naval District Washington
Lexington Park, MD
03.2022 - 05.2023
- Processed Rental Partnership Program applications and housing inquiries, maintaining accurate records and ensuring timely system updates.
- Resolved assignment issues for leased and privatized housing, effectively referring applicants to housing partners.
- Collected Basic Allowance for Housing (BAH) data and submitted reports while coordinating access requests for vendors performing necessary repairs and inspections.
School Food Service Manager
New York City Department of Education
New York, NY
05.2010 - 03.2022
- Managed school meal service operations, planned USDA-compliant menus, and monitored food and labor costs to ensure budget adherence.
- Allocated tasks to team members based on skill sets, trained and supervised personnel, and evaluated performance to enhance team effectiveness.
- Supervised cafeteria operations for New York City Department of Education school meal service
- Enforced food safety standards and sanitation procedures across kitchen and serving areas
- Coordinated daily meal production with school nutrition and student lunch schedules
Peace Officer
Parkchester Department of Public Safety
Bronx, NY
06.2017 - 05.2019
- Ensured safety and security in residential community of 171 buildings and multiple commercial establishments; issued citations for minor violations and conducted arrests to maintain order.
- Patrolled Parkchester public safety grounds and buildings for suspicious activity
- Monitored surveillance cameras and reported security concerns to supervisors
- Controlled access at Parkchester entrances and verified visitor credentials
Building Manager
U.S. Navy, Walter Reed National Military Medical Center
Bethesda, MD
06.2013 - 07.2015
- Managed daily operations for 306 Wounded Warrior Lodging suites, including room inspections, check-in/check-out, and coordination of facility requirements.
- Coordinated preventive medicine inspections and prepared weekly occupancy reports, ensuring 95% accuracy while tracking occupancy through housing databases and EMH.
- Contributed to projects aimed at enhancing Wounded Warrior housing services and improving resident experience.
Line Supervisor
U.S. Navy, USS Theodore Roosevelt
Norfolk, VA
06.2011 - 05.2013
- Maintained food-service spaces and equipment, monitored serving-line temperatures, estimated food requirements, and supported pest-prevention programs to ensure safe and efficient operations.
- Trained personnel on blood-borne pathogen controls, pest prevention, and temperature logs, ensuring compliance with Hazard Analysis Critical Control Point (HACCP) requirements to uphold food safety standards.
- Supervised shipboard line operations aboard USS Theodore Roosevelt flight deck
- Directed line handling crews during docking and underway evolutions
- Inspected ropes, cables, and rigging for safe shipboard use
Food Inspector
U.S. Navy, Isa Air Base
, Bahrain
11.2010 - 06.2011
- Inspected food production, service, sanitation, and temperature-control practices; prepared compliance reports and ensured adherence to health regulations.
- Ordered, received, and inventoried supplies, achieving 99% accuracy in food item validity.
- Inspected food shipments for U.S. Navy operations at Isa Air Base.
- Verified sanitation standards across dining areas and storage rooms.
- Checked temperatures for refrigerated, frozen, and prepared foods.
Supervisor, Advanced Culinary Techniques & Management
U.S. Navy, USS Theodore Roosevelt
Newport News, VA
06.2009 - 10.2010
- Supervised 25 culinary specialists to deliver 800 meals daily across two dining facilities, managing food ordering, storage, preparation, and service.
- Coordinated food-service operations to ensure smooth workflow and maintained living quarters for officer and enlisted personnel.
- Supervised shipboard watch teams aboard USS Theodore Roosevelt during daily operations.
- Directed sailors through maintenance checks and safety inspections on the aircraft carrier.
- Coordinated work assignments across deck, repair, and support divisions.
Building Manager
U.S. Navy, NAS Whidbey Island
Oak Harbor, WA
11.2005 - 03.2009
- Oversaw maintenance of 400+ enlisted rooms and associated spaces, ensuring timely check-in/check-out and efficient processing of housing assignments.
- Coordinated building operations at Walter Reed National Military Medical Center
- Managed maintenance requests and tracked work orders for facility issues
- Inspected building systems, spaces, and equipment for safety compliance
Education
Bachelor of Arts - Hospitality Management
Monroe College
Bronx, NY01-2018
Skills
- Military housing management
- Housing quality assessments
- Occupancy management
- Regulatory compliance
- Maintenance management
- Facility support
- Procurement management
- Resource management
- Operations management
- Stakeholder management
- Database management
- Project management tools
- Staff training
Certification
- Navy Housing Inspection Certificate — Navy Housing Learning Center (August 2024)
- Splunk Core User
- Certified Ethical Hacking (CEH)
- Security+ training — Intellectual Point, Sterling, VA
- Development Operations Pathway (April–June 2023)
ADDITIONAL INFORMATION
- U.S. Navy veteran
- Active Secret security clearance
- Microsoft Office
- Smartsheet
- Enterprise Military Housing (EMH)
Timeline
Housing Management Specialist
Department of the Navy, Naval District Washington
05.2023 - Current
Housing Management Assistant
Department of the Navy, Naval District Washington
03.2022 - 05.2023
Peace Officer
Parkchester Department of Public Safety
06.2017 - 05.2019
Building Manager
U.S. Navy, Walter Reed National Military Medical Center
06.2013 - 07.2015
Line Supervisor
U.S. Navy, USS Theodore Roosevelt
06.2011 - 05.2013
Food Inspector
U.S. Navy, Isa Air Base
11.2010 - 06.2011
School Food Service Manager
New York City Department of Education
05.2010 - 03.2022
Supervisor, Advanced Culinary Techniques & Management
U.S. Navy, USS Theodore Roosevelt
06.2009 - 10.2010
Building Manager
U.S. Navy, NAS Whidbey Island
11.2005 - 03.2009
Bachelor of Arts - Hospitality Management
Monroe College