Nicole Holder
Savannah,GA
Summary
Accomplished District Manager skilled in overseeing multi-unit pet retail operations, leading teams of 30, and ensuring high standards in grooming services. Committed to enhancing customer retention and achieving sales growth through effective training and community engagement.
Overview
13
13
years of professional experience
Work History
District Manager
Bentley's Pet Stuff
Savannah, GA
05.2019 - Current
- Oversee operations for 4 pet retail locations with full service grooming salons
- Lead and develop a team if approximately 30 employees, including retail associates, groomers, and store leadership
- Drive grooming revenue growth while ensuring service quality, safety standards, and customer satisfaction
- Recruit, hire, onboard, and train retail and grooming staff
- Develop and manage weekly payroll budgets and labor schedules across 4 locations
- Support pet wellness initiatives through Nutrition Certification and customer education
- Plan and execute monthly in-store events and community marketing efforts to increase store traffic and brand presence
- Ensure operational compliance, customer retention, and consistent brand execution
Store Manager
Claire's Accessories
Savannah, GA
04.2016 - 05.2019
- Managed a team of 12 associates in a high volume retail environment
- Executed visual merchandising standars and Planograms POG to drive sales performance
- Trained team members on upselling strategies to increase average transaction value
- Performed professional ear piercings while maintaining safety and customer confidence
- Managed scheduling, daily operation and inventory control
Server
Molly McPherson
Savannah, GA
01.2013 - 04.2016
- Delivered exceptional customer service, ensuring guest satisfaction and positive dining experiences.
- Managed multiple tables efficiently, prioritizing tasks in fast-paced environments.
- Developed strong communication skills and customer relationship management
Education
High School Diploma -
Flowing Wells High School
Tucson, AZSkills
- Multi-Unit Pet Retail Management
- Grooming Operations Oversight
- Payroll Budgeting & Labor Management
- Hiring & Team Development
- Pet Nutrition & Wellness (Certified)
- Sales Growth & Customer Retention
- Community Marketing & Event Planning
- Visual Merchandising & Inventory Management
- Operational Compliance & Safety Standards
Timeline
District Manager
Bentley's Pet Stuff
05.2019 - Current
Store Manager
Claire's Accessories
04.2016 - 05.2019
Server
Molly McPherson
01.2013 - 04.2016
High School Diploma -
Flowing Wells High School