Nicole Perry
Hamburg,Iowa
Summary
Medical professional with deep knowledge in patient care, healthcare management, and clinical operations. Proven ability to lead teams toward achieving impactful results. Strong focus on collaboration, adaptability, and delivering high-quality outcomes. Skilled in patient assessment, treatment planning, and team oversight, with keen understanding of regulatory compliance and best practices in healthcare.
Overview
31
31
years of professional experience
Work History
Medical Assistant, Assistant Clinical Lead
Midwest Regional Health Services
Omaha, NE
07.2007 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Managed complex cases effectively through close collaboration with multidisciplinary teams, ensuring optimal patient outcomes.
- Duties include but not limited to: phlebotomy, injections, vitals, lab (glucose, prothrombin, urinalysis, rapid strep, rapid covid, rapid mono, HCG, A1C), EKG’s, phone triage, patient charting, patient education, quality control, instrument sterilization, scheduling testing, scans, and specialty appointments.
- Assisted in physicals, colposcopies, vasectomies, skin removals and other minor office procedures.
- I manage the use and storage of our government funded vaccines for children that are uninsured or on government funded insurance.
- Trained new employees and supervised medical staff.
- Medication aide certification
Assistant Manager of the Men’s Department
Younkers
Omaha, NE
01.2004 - 01.2007
- Company Overview: Westroads Mall, Omaha, NE
- Sell and market men’s clothing.
- Responsible for 19 clothing brands (price marking, sale setting, loss prevention), trained new associates, handled customer service issues, assisted in meeting a five million dollar sales goal in 2006.
- Oversaw daily operations and ensured adherence to company policies and procedures.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
Research and Development Technician
ConAgra Frozen Foods
Omaha, NE
01.2000 - 01.2004
- Company Overview: Omaha, NE
- Conducted experiments to develop new frozen food products, ensuring adherence to quality standards.
- Collaborated with cross-functional teams to enhance product formulations and improve overall performance.
- Documented research findings accurately, contributing to comprehensive reports for product development initiatives.
- Operated and maintained laboratory equipment, ensuring optimal functionality for research projects.
- Selected to serve on the consumer complaints committee in response to product issues.
Cosmetologist and Co-Owner
Cutting Edge Salon
Council Bluffs, IA
01.1997 - 01.2000
- Company Overview: Council Bluffs, Iowa
- Delivered exceptional hairstyling services while ensuring client satisfaction and comfort.
- Maintained up-to-date knowledge of industry trends and product lines for informed customer service.
- Mentored junior stylists, fostering skill development and enhancing team performance.
- Developed customized hair care plans, improving client retention through personalized attention.
Lead Teller (Part-time in the Evenings)
Peoples National Bank
Council Bluffs, IA
01.1995 - 01.2000
- Company Overview: Council Bluffs, IA.
- Supervised daily operations of teller team, ensuring compliance with banking policies.
- Trained and mentored new tellers on customer service protocols and transaction processes.
- Resolved complex customer inquiries, enhancing overall client satisfaction and trust.
- Managed cash inventory, ensuring accurate balancing of the vault, individual teller drawers, money orders, cashiers checks, traveler’s checks and cash advances.
Education
Associate of Applied Science - Medical Assistant
Hamilton College, Omaha, Ne
Omaha, NE06.2007
Cosmetology License - Cosmetology
Stewart's School of Cosmetology
Council Bluffs, IA01.1995
Skills
- Patient-focused care
- Reliable team player
- Compassionate
- Professionalism and ethics
Timeline
Medical Assistant, Assistant Clinical Lead
Midwest Regional Health Services
07.2007 - Current
Assistant Manager of the Men’s Department
Younkers
01.2004 - 01.2007
Research and Development Technician
ConAgra Frozen Foods
01.2000 - 01.2004
Cosmetologist and Co-Owner
Cutting Edge Salon
01.1997 - 01.2000
Lead Teller (Part-time in the Evenings)
Peoples National Bank
01.1995 - 01.2000
Associate of Applied Science - Medical Assistant
Hamilton College, Omaha, Ne
Cosmetology License - Cosmetology
Stewart's School of Cosmetology