Nicole Peterson

Hapeville,United States

Summary

Hardworking employee enthusiastic about the Hospitality Industry. Understands the importance and value of customer service. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, Easily adaptable to high-pressure, dynamic situations.

Overview

years of professional experience

Work History

Courtyard Marriot Hotel

Front Desk Associate

02.2008 - 01.2012

Job overview

Answered and responded to inquiries and transfer calls to correct departments and personnel.
Used internal software to process reservations, check-ins and check-outs.
Liaised with housekeeping and maintenance staff to address requests and troubleshooted complaints made by guests.
Collected room deposits, fees and payments.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Kept register in balance and ran daily reports to verify totals.

Associated Community Services

Cold Caller

08.2007 - 12.2007

Job overview

Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
Answered questions about company offerings with knowledgeable responses about products and services.
Completed daily cold calling and outreach to build sales pipeline.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Overcame objections using friendly, persuasive strategies.

Education

Wayne County Community College District
Detroit, MI

High School Diploma

University Overview

Skills

Customer Service
Sales Quota Achievement
Active Listening
Verbal and Written Communication
Data Entry

Attentive To Small Details
Problem-Solving Skills
Hospitality Service
Drawer Balancing
Checking Reservations

Timeline