Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Niki Phelan

Kansas City,MO

Summary

Highly skilled Mortgage Sales Assistant with background in supporting mortgage sales teams and managing a large volume of loan applications. Known for ability to maintain detailed records, organize client files, and ensure compliance with company policies and procedures. Strengths include excellent communication skills, customer service mindset, and problem-solving abilities. Previous roles have resulted in increased efficiency within the team through process improvements and effective client management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Mortgage Sales Assistant

Arvest Bank Group Inc.
Kansas City, MO
06.2024 - Current
  • Answered customer inquiries regarding mortgage loan products and services.
  • Ordered appraisals and title work on files, promptly preparing documents for processing.
  • Conducted follow-up calls post-closing in order to ensure customer satisfaction.
  • Provided guidance to customers on how to improve their credit scores in order to qualify for better loan terms.
  • Provided excellent customer service while ensuring compliance with state regulations.
  • Afforded general administrative support to mortgage loan team, anticipating team needs and taking initiative to reach solutions.
  • Communicated regularly with clients throughout the entire process from initial inquiry through closing.

Mortgage Sales Asstistant

Fairway Independent Mortgage
Kansas City , MO
02.2020 - 03.2023
  • Attended local networking events in order gain additional contacts within the real estate industry.
  • Conducted client engagement activities and provided borrowers with needed information to make decisions concerning mortgage loans.
  • Examined and verified information in loan application and closing documents.
  • Afforded general administrative support to mortgage loan team, anticipating team needs and taking initiative to reach solutions.
  • Maintained up-to-date knowledge of all applicable federal laws governing the mortgage industry.
  • Evaluated applicants' creditworthiness by reviewing credit reports and scoring models.
  • Provided excellent customer service while ensuring compliance with state regulations.
  • Fielded incoming and outgoing calls to borrowers and real estate professionals.

Mortgage Sales Assistant

Arvest Bank Group Inc.
Kansas City , MO
01.2018 - 02.2020
  • Answered customer inquiries regarding mortgage loan products and services.
  • Ordered appraisals and title work on files, promptly preparing documents for processing.
  • Filed and maintained loan records.
  • Conducted follow-up calls post-closing in order to ensure customer satisfaction.
  • Provided guidance to customers on how to improve their credit scores in order to qualify for better loan terms.
  • Afforded general administrative support to mortgage loan team, anticipating team needs and taking initiative to reach solutions.
  • Processed loan applications from start to finish, including closing paperwork preparation.

Mortgage Supervisor

US Bank Home Mortgage
Overland Park , KS
01.2011 - 01.2018
  • Calculated clients' available monthly income to meet debt obligations.
  • Maintained up-to-date knowledge of current lending regulations, policies, best practices, industry trends, and market conditions.
  • Evaluated creditworthiness of applicants by analyzing financial information such as income statements, tax returns, assets and liabilities records.
  • Coached staff members on effective sales techniques when dealing with customers.
  • Identified potential risks associated with each loan application before granting approval.
  • Reviewed, analyzed, and approved complex mortgage loan applications in accordance with company policies and procedures.
  • Provided guidance on loan origination processes to staff members.
  • Monitored the daily operations of the mortgage team to ensure accuracy and efficiency.

Education

GED -

Butler High School
Butler, MO
05-2002

Skills

  • Loan origination
  • Loan processing
  • Document preparation
  • Credit assessment
  • Underwriting guidelines
  • Pipeline management
  • Problem-solving aptitude
  • Multitasking Abilities
  • Loan closing documentation

Certification

  • NMLS #1523901

References

References available upon request.

Timeline

Mortgage Sales Assistant

Arvest Bank Group Inc.
06.2024 - Current

Mortgage Sales Asstistant

Fairway Independent Mortgage
02.2020 - 03.2023

Mortgage Sales Assistant

Arvest Bank Group Inc.
01.2018 - 02.2020

Mortgage Supervisor

US Bank Home Mortgage
01.2011 - 01.2018

GED -

Butler High School

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Niki Phelan