Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Phillips

Spokane,WA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience
2002
2002
years of post-secondary education

Work History

Customer Service Representative

Spokane valley partners (career path services)
Spokane, WA
10.2025 - Current
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Mentored junior team members and managed employee relationships.

Receptionist

The way out(career path)
Spokane, WA
07.2025 - 10.2025
  • Greeted clients and visitors warmly, creating a welcoming environment.
  • Managed phone calls, directing inquiries to appropriate staff members.
  • Scheduled appointments and maintained the calendar for executives efficiently.

Deli Asst manager

Yokes fresh foods
Spokane, WA
07.2016 - 08.2024
  • Maintained cleanliness and organization of deli display cases and work areas.
  • Provided training and support to new deli staff on procedures and techniques.
  • Stocked shelves with fresh products, ensuring quality standards were met.
  • Managed inventory levels, reporting shortages to supervisors for timely replenishment.
  • Performed daily opening and closing duties including setting up displays and cleaning counters.

Education

East Valley Highschool
Spokane Valley, WA

Skills

  • Customer service
  • Process improvement
  • Issue resolution
  • Product knowledge
  • Appointment scheduling
  • Inventory management
  • Attention to detail
  • High-level multitasking

Timeline

Customer Service Representative

Spokane valley partners (career path services)
10.2025 - Current

Receptionist

The way out(career path)
07.2025 - 10.2025

Deli Asst manager

Yokes fresh foods
07.2016 - 08.2024

East Valley Highschool
Nicole Phillips