Nicole Phillips
Corewell Health
Greenville,MI
5
years of professional experience
Dynamic administrative professional with a robust background in office management, scheduling, and effective communication. Expertise in managing multiple tasks efficiently ensures seamless operations while providing exceptional support to executive teams. A strong advocate for team collaboration and adaptability, consistently driving the achievement of organizational goals. Recognized for reliability and the ability to cultivate a positive work environment that enhances productivity and morale.
Work History
Customer Service Representative
6 Months- Established positive rapport with patients and families to enhance clarity and understanding in communication.
- Handled incoming calls efficiently, prioritizing patient concerns to enhance overall service quality.
- Entered and verified patient data in Epic post-call to support efficient healthcare operations and improve patient outcomes.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed insurance authorization processes to ensure timely approvals.
Led efforts to address retroactive insurance denials and facilitate appeals.
Administrative Assistant
9 Months- Administered website and social media updates, focusing on delivering accurate information and fostering community engagement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed publication processes to ensure timely release of bulletins and newsletters.
- Coordinated scheduling and logistics for church events, ensuring efficient use of resources.
Administrative Assistant
3 Years 10 Months- Provided assistance to visitors by responding to inquiries and troubleshooting issues to ensure a welcoming environment.
- Managed filing, copying, and faxing duties to support seamless office operations.
- Coordinated timely distribution of church event calendar, enhancing community engagement and awareness.
- Managed scheduling for church events, ensuring effective use of facilities and resources.
- Developed and maintained relationships with congregation members, fostering a welcoming environment.
- Led volunteer coordination efforts, improving engagement and participation in community service projects.
Supper House Coordinator
7 Months- Directed daily operations of Supper House to maintain compliance with health regulations and uphold food safety standards.
- Supervised food preparation and cooking activities, ensuring timely service delivery and adherence to quality protocols.
- Developed and managed schedules for staff and volunteers, ensuring consistent coverage and efficiency.
- Engaged with local organizations to attract and supervise volunteers, optimizing kitchen operational efficiency.
- Engaged with local suppliers to obtain food donations, supporting community resource optimization.
- Coordinated the preparation and distribution of hot meals and sack lunches to ensure nourishment for those in need.
Education Specialist
1 Year 4 Months- Assessed student requirements and developed customized education plans to support diverse learning styles.
- Engaged with teaching staff to strengthen curriculum coherence and improve instructional methodologies.
- Analyzed student performance data to guide curriculum development and improve teaching methodologies.
- Guided staff through mentorship initiatives focused on implementing effective child development strategies.
Head Pre-K Teacher
1 Year 4 Months- Developed and implemented adaptive teaching techniques and materials to effectively engage students and accommodate individual learning needs.
- Implemented compliance measures with health and safety regulations to foster a safe educational atmosphere.
- Created detailed lesson plans focusing on interactive learning to support early childhood educational growth.
- Facilitated a classroom setting that encourages holistic development, focusing on social, emotional, and cognitive skills.
- Collaborated with parents to enhance educational strategies and foster ongoing support systems.
- Facilitated regular communication with parents to strengthen relationships and enhance family participation in the educational process.
Education
Bachelor of Science - Intercultural Studies
- Honor Roll 2014
- 3.60 GPA
- Study Abroad: Guatemala, Intercultural Missions
Skills
Customer Call Coordination
Proficient in Google Workspace
Epic Documentation
Engaged Listening
Critical Thinking
Proficient in Microsoft 365
Organizational Time Strategies
Attention to Detail
Health Insurance Verification
Efficient Appointment Management
Affiliations
- Upper Room, Chrysalis; Data Coordinator and Community Lay Director 2022-2026
Timeline
Customer Service Representative
Corewell Health
07.2020 - 01.2021Read More
Administrative Assistant
Courtland-Oakfield United Methodist
12.2019 - 09.2020Read More
Supper House Coordinator
North End Community Ministry
10.2017 - 05.2018Read More
Administrative Assistant
Faith Lutheran Church
11.2016 - 09.2020Read More
Education Specialist
Rainbow Child Care Center
08.2015 - 12.2016Read More
Head Pre-K Teacher
Rainbow Child Care Center
08.2015 - 12.2016Read More
Kuyper College
Bachelor of Science from Intercultural Studies
Read More
Awards
Teacher of the Year,
Rainbow Child Care 2016