Nicole Pierre Louis
Salisbury,MD
Summary
Resourceful Banquet Bartender known for high productivity and efficient task completion. Specialize in mixology, inventory management, and customer service excellence. Excel at communication, teamwork, and adaptability, ensuring memorable event experiences for guests.
Overview
2
2
years of professional experience
Work History
Banquet Bartender
Royal prime
Dover, Delaware
09.2023 - Current
- Monitored inventory levels throughout shift; reported low stock levels to management team so additional supplies could be ordered promptly.
- Ensured a smooth flow of operations during busy periods by quickly preparing drinks, restocking items as needed and cleaning work areas when necessary.
- Inspected glasses for cleanliness before use; washed glasses using dishwasher or by hand when necessary.
- Maintained a professional appearance at all times while adhering to company policies regarding uniforms.
- Mixes ingredients such as liquor, soda, water sugar syrup, to prepare cocktails and other drinks.
- Followed all safety protocols such as checking expiration dates on bottles, disposing of broken glassware properly and monitoring intoxicated guests.
- Provided excellent customer service by engaging in friendly conversations with guests while mixing drinks.
- Handled customer complaints professionally and courteously.
- Greeted customers upon their arrival at the bar; took orders accurately while providing helpful suggestions when requested.
- Completed daily side work tasks such as wiping down counters and restocking condiments and disposable items like straws and napkins.
- Maintained an organized, clean and safe bar area; stocked shelves with liquor, beer, wine and other beverage items.
- Managed guest complaints in a timely manner; provided solutions or referred them to a manager if further assistance was needed.
- Prepared cocktails for banquet events according to recipes and customer requests.
- Processed closing duties such as counting cash drawer contents, completing end-of-shift reports and cleaning equipment used during shift.
- Adhered to state laws governing the sale of alcoholic beverages at all times.
- Performed opening procedures including turning on lights, starting music, filling ice bins and stocking garnishes for bar area.
- Operated cash register accurately; collected money from patrons for beverages purchased and made change as required.
- Responded promptly to inquiries from managers about beverage needs for upcoming events.
- Checked identification of customers to verify age requirements for all alcoholic beverages served.
- Assisted in setting up the banquet hall prior to events; arranged tables and chairs, set up buffet stations and decorated according to event specifications.
- Prepared and served many drinks per shift in high-volume environment.
- Prepared mixed drinks by applying advanced mixology knowledge.
- Reinvented classic cocktails to complement new menu options.
- Completed regular bar inventories and daily requisition sheets.
Banquet Manager
Fraziers bar
, Delaware
04.2022 - 07.2024
- Assisted with training new employees on proper etiquette and protocol when dealing with clients and guests at banquets.
- Established guidelines and procedures for operating the banquet department efficiently.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Developed and implemented cost control systems to ensure efficient use of resources while maintaining high standards of product quality.
- Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.
- Maintained a safe working environment by adhering to all health and safety regulations.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Implemented procedures for ordering supplies, equipment, and food items as needed for events.
- Collaborated with sales personnel in order to maximize revenue opportunities from banquets.
- Performed site visits prior to an event in order to assess any potential issues that may arise during the event.
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Organized, scheduled and supervised staff for banquets.
- Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations.
- Created detailed reports on the status of all events held within the facility.
- Assisted in developing marketing plans for special events or promotions related to banquets.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Prepared and reviewed event budgets with clients and negotiated pricing.
- Ordered necessary items to meet customer needs and specifications.
- Instructed staff on appropriate equipment disassembly and storage.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Communicated with venue personnel to coordinate event logistics.
- Hired and trained staff and new hires according to company policy and regulations.
- Organized and laid out buffet equipment, food displays, and other items.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Analyzed event expenses and profit potential to inform stakeholders.
- Maintained detailed records of stock and reviewed inventory to plan events.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
- Interacted with kitchen staff to plan food and beverage logistics.
- Created schedules for food and beverage service employees.
- Mentored and coached team of banquet setters and other event personnel.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Ensured all banquet staff adhered to uniform and grooming standards.
- Ensured compliance with health and safety regulations during banquet operations.
- Conducted pre-event briefings with staff to communicate event details and client expectations.
- Coordinated setup, execution, and breakdown of banquet events, ensuring seamless operations.
- Managed budget for banquet events, controlling costs without compromising quality.
- Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
- Prepared and led food service training programs to teach staff various tasks.
- Trained new banquet staff on service standards, procedures, and company policies.
- Monitored banquet equipment condition, arranging for maintenance or replacements as needed.
- Oversaw inventory management, including equipment and linens, to meet event specifications.
- Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
Education
High School Diploma -
Smyrna High School
Smyrna, DE06-2001
Skills
- Professional Appearance
- Table arrangements
- Stress Tolerance
- Menu development
- Beverage Preparation
- Drink Preparation
- Sanitation Standards
- Suggestive Selling
- Stock management
- Setting up tables
- Reliable and punctual
- Conflict resolution abilities
- Outstanding customer service
Timeline
Banquet Bartender
Royal prime
09.2023 - Current
Banquet Manager
Fraziers bar
04.2022 - 07.2024
High School Diploma -
Smyrna High School