Nicole Pineda
Fridley,MN
Summary
With a strong background in hospitality operations and effective task management, consistently enhanced customer experiences and fostered loyalty throughout career. Leveraged knowledge at Applebees and at a luxurious Spa-The Woodhouse Day Spa Corp to achieve notable client satisfaction by providing high-quality assistance and implementing efficient organizational time management techniques. These efforts significantly contributed to maintaining workplace professionalism and cleanliness, ultimately enhancing overall customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Applebees
Las Vegas, NV
03.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Nail Tech Lead/Esthetician
The Woodhouse Day Spa Corp.
Woodbury, MN
11.2016 - 11.2020
- Established coding standards to ensure consistent quality across the development team''s output.
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Boosted retail sales by effectively promoting salon''s product line to clients based on individual needs and preferences.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Contributed to the overall success of the salon by consistently receiving positive client feedback, leading to increased referrals and repeat business.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
Hairstylist
Kai Salon & Spa
Minneapolis, MN
10.2014 - 11.2016
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Cosmetology - Beauty
Regency Beauty Institute
Blaine, MN10.2014
Skills
- High-Quality Client Assistance
- Strong Knowledge of Hospitality Operations
- Adherence to Cleanliness Protocols
- Positive and professional
- Effective Task Management
- Organizational Time Management
- Client Engagement
- Workplace Professionalism
- Teamwork and Collaboration
- Attention to Detail
- Flexible and Adaptable
- Computer Skills
- Focused Listening Ability
- Critical Thinking
Certification
- IBX nail treatment
- CND
- Hydra facial
- Voya- Seaweed treatments
- Aveda Hair color & products
Timeline
Server
Applebees
03.2021 - 07.2022
Nail Tech Lead/Esthetician
The Woodhouse Day Spa Corp.
11.2016 - 11.2020
Hairstylist
Kai Salon & Spa
10.2014 - 11.2016
Cosmetology - Beauty
Regency Beauty Institute