Nicole Politano
Columbus,OH
Summary
Dynamic retail professional with a proven track record at Jo Malone London, excelling in customer service and team leadership. Skilled in staff training and development, I consistently achieved sales growth through effective decision-making and goal setting. Passionate about enhancing customer experiences and driving team performance in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Jo Malone London
09.2023 - Current
- Assisted in managing daily store operations and ensuring exceptional customer service.
- Collaborated with team to execute promotional events and product launches effectively.
- Trained new staff on product knowledge, company policies, and customer engagement strategies.
- Analyzed sales trends to optimize inventory management and merchandising displays.
- Developed training materials to enhance team performance and service consistency.
- Monitored employee performance, providing feedback to improve efficiency and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Diamond Cellar
05.2022 - 03.2023
- Assisted customers in selecting jewelry, providing personalized recommendations and product knowledge.
- Managed inventory levels, ensuring optimal stock availability for high-demand items.
- Collaborated with team members to maintain a visually appealing sales floor layout.
- Processed transactions accurately using point-of-sale systems, enhancing customer satisfaction.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
L'Occitane
08.2008 - 09.2020
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Trained new associates on sales techniques and customer service best practices.
- Implemented promotional strategies that increased foot traffic during peak shopping periods.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
North High School
Akron, OH05-1994
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff training and development
- Staff supervision
- Sales growth
- Staff development
- Task delegation
- Goal setting
- Staff management
- Staff Schedule
- Payroll
Timeline
Assistant Manager
Jo Malone London
09.2023 - Current
Sales Associate
Diamond Cellar
05.2022 - 03.2023
Sales Associate
L'Occitane
08.2008 - 09.2020
High School Diploma -
North High School