Nicole Polson
Decherd,TN
Summary
Outgoing Revenue Cycle Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Experienced revenue management professional familiar with healthcare billing practices, insurance requirements and coding standards. Well-versed in applicable laws, managed care practices and regulations for programs such as Medicare. Fully compliant with HIPAA. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Revenue Cycle Supervisor
EnableComp
07.2021 - Current
- Conducted audits of registrations, insurance verifications and insurance denials.
- Created monthly schedules, maintained time records and submitted payroll with help of Paycom.
- Strengthened team relationships and effectiveness with hands-on and motivational approach.
- Prepared and reconciled cash, check and credit card payments using Epic, Cerner, eClinicWorks, and Enforcer.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Director.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Contacted responsible parties for past due debts.
- Balanced and reconciled accounts.
- Developed financial projections and forecasts to guide investment decisions.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
- Collected payments and applied to patient accounts.
Candidate Trainer
CMJ Total Care, LLC
11.2020 - 06.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
- Educated clients on proper use of products and systems.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Health Information Management Assistant
NHC Healthcare
07.2020 - 11.2020
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Studied and researched various medical terms as well as software and coding systems.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assembly Technician
Nissan North America, Inc.
12.2018 - 11.2020
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Followed specific blueprints and diagrams to assemble components and comply with industry standards.
- Performed assembly of products according to specifications and instructions.
- Inspected all work for quality and compliance with design standards.
- Inspected parts and assemblies before shipment to customers to verify accuracy.
- Maintained accurate records of parts used in assembly process to enable tracking history and store consistent information.
- Trained new staff to perform assembly techniques, troubleshooting and preventative maintenance.
- Maintained good stock levels, counted parts, and requested additional supplies.
- Developed and implemented maintenance procedures to establish optimal performance of equipment.
- Implemented cost-effective assembly processes for high-volume production output.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Recognized and reported defective material and equipment to shift supervisor.
Education
Diploma - Medical Billing And Coding
Ashworth College
Norcross, GA06.2020
Skills
- System Configuration
- Patient Account Management
- Vendor Relations
- Payment Posting
- Collections Experience
- Claim Submission
- Billing Management
- Revenue Enhancements
- Account Resolutions
- Billing Cycle Expertise
- Revenue Performance
- Staff Management
Certification
- Licensed Certified Billing and Coding Specialist - CBCS via NHA
Timeline
Revenue Cycle Supervisor
EnableComp
07.2021 - Current
Candidate Trainer
CMJ Total Care, LLC
11.2020 - 06.2021
Health Information Management Assistant
NHC Healthcare
07.2020 - 11.2020
Assembly Technician
Nissan North America, Inc.
12.2018 - 11.2020
Diploma - Medical Billing And Coding
Ashworth College
- Licensed Certified Billing and Coding Specialist - CBCS via NHA
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