Nicole Potter
Buchanan Kia
Glenville,PA
1
Certification
27
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
ASSISTANT SERVICE MANAGER
1 Year- Greeted customers, delivering professional, customer-focused service to enhance satisfaction.
- Open and close repair orders accurately and efficiently.
- Prepared estimates and communicated recommended services to ensure informed customer decisions.
- Identify appropriate opportunities to recommend additional services.
- Process and complete warranty claims.
- Coordinated with customers and service personnel to effectively address and resolve repair needs.
SERVICE/BODY SHOP MANAGER
2 Years 5 Months- Led team of 10 plus employees, coordinating daily operations to enhance workflow and team effectiveness.
- Oversaw vehicle reconditioning process, ensuring timely completion and quality standards.
- Ordered parts and coordinated materials needed for service and body shop operations.
- Prepared service and body shop estimates for customers.
- Resolved customer concerns effectively, enhancing satisfaction and loyalty.
- Completed warranty claims and maintained required documentation.
- Managed departmental paperwork and administrative responsibilities.
- Prepared and reviewed daily reports.
- Administered Pennsylvania state inspection and emissions requirements according to state standards.
- Opened and closed service and body shop departments.
SERVICE/BODY SHOP MANAGER
2 Years 8 Months- Led team of 10 plus employees to streamline daily service and body shop operations.
- Oversaw vehicle reconditioning to ensure timely completion.
- Sourced and ordered necessary parts for vehicle repairs and coordinated materials for repairs.
- Generated daily operational reports to track department performance and maintained accurate department records.
- Resolved customer concerns with professional solutions to enhance satisfaction.
- Ran daily operational reports and maintained accurate department records.
- Managed administrative responsibilities and department documentation.
- Oversaw administrative tasks to ensure smooth department operations and department documentation.
- Opened and closed service and body shop departments.
FINANCE MANAGER
1 Year 6 Months- Collaborated with sales team to assess and address individual customer needs, enhancing customer satisfaction.
- Educated customers on required paperwork and product options, facilitating informed decision-making.
- Provided professional customer service throughout the finance process.
- Worked closely with the sales team to identify individual customer needs.
- Delivered professional customer service throughout finance process, ensuring seamless transactions and positive customer experiences.
TITLE CLERK
4 Years 5 Months- Executed title and registration transactions ensuring compliance with Maryland state requirements.
- Processed customer payments accurately and efficiently to facilitate timely transactions.
- Collected and processed customer payments.
- Greeted customers and provided customer service throughout title and registration transactions.
- Assisted customers with inquiries and provided support during title and registration transactions.
ASSISTANT SERVICE MANAGER
3 Years 4 Months- Assisted in opening and managing service department to enhance operational efficiency.
- Helped maintain an organized and customer-focused service operation.
- Addressed customer concerns and coordinated appropriate solutions.
- Wrote and closed repair orders accurately and efficiently.
- Maintained organized, customer-focused service operation to improve customer satisfaction.
ADMINISTRATIVE ASSISTANT
2 Years- Contacted customers to schedule appointments, ensuring efficient use of time.
- Contacted customers and scheduled appointments.
- Assisted with advertising and managed customer communications to enhance outreach.
- Obtained necessary permits from local authorities.
- Coordinated delivery of materials to job sites, supporting timely project execution.
CO-OWNER / ADMINISTRATIVE ASSISTANT
4 Years 3 Months- Managed customer communications and scheduled appointments to ensure smooth service delivery.
- Prepared bids and assisted with job planning to support project execution.
- Ordered materials and coordinated project needs to facilitate timely project completion.
- Handled administrative filing and paperwork.
- Supported landscaping and sales projects by collaborating with team members.
ASSISTANT MANAGER
1 Year 6 Months- Managed ordering and inventory to ensure stock availability and meet customer demand.
- Handled banking and cash management to maintain accurate financial records.
- Trained employees to enhance skills and supported daily store operations for smooth workflow.
- Performed cashier responsibilities.
- Managed store opening and closing procedures, ensuring security and readiness for customers.
SALES / CUSTOMER SERVICE REPRESENTATIVE
1 Year 3 Months- Delivered phone sales and customer service, enhancing customer satisfaction.
- Resolved troubleshooting and service-related concerns, improving customer retention.
- Identified and resolved customer issues through effective communication, fostering positive relationships.
SALES / CUSTOMER SERVICE
1 Year 8 Months- Delivered customer service and receptionist support, ensuring positive customer experiences.
- Processed transactions and managed cash register, maintaining accurate financial records.
- Reached out to past customers to gather feedback and maintain relationships.
- Executed opening and closing operations, contributing to smooth daily business function.
- Maintained a clean and organized work environment.
Education
High School Diploma
Certification
- F&I Management Certification
- PennDot Basic Title and Registration Certification
Timeline
ASSISTANT SERVICE MANAGER
Buchanan Kia
09.2025 - 09.2026Read More
SERVICE/BODY SHOP MANAGER
Awesome Auto and Trucks
03.2023 - 08.2025Read More
SERVICE/BODY SHOP MANAGER
Ron's Automotive
07.2020 - 03.2023Read More
FINANCE MANAGER
Ron's Automotive
01.2019 - 07.2020Read More
TITLE CLERK
Ron's Automotive
08.2014 - 01.2019Read More
ASSISTANT SERVICE MANAGER
Koon's Toyota of Westminster
04.2011 - 08.2014Read More
ADMINISTRATIVE ASSISTANT
Russell Contracting Company
04.2009 - 04.2011Read More
CO-OWNER / ADMINISTRATIVE ASSISTANT
Cook Contracting Company
11.2004 - 02.2009Read More
ASSISTANT MANAGER
High's Convenience Store
04.2003 - 10.2004Read More
SALES / CUSTOMER SERVICE REPRESENTATIVE
Wise Communications
12.1999 - 03.2001Read More
SALES / CUSTOMER SERVICE
Reichart's Camping Center
05.1999 - 01.2001Read More
South Western High School
High School Diploma
Read More
Personal Information
- PA Driver License
- Work Permit: Authorized to work in the US for any employer