Nicole Pouliot
Store Manager
Woonsocket,RI
Summary
worked along side NSO with openings for new aerie and American eagle store openings
2010 Warwick aerie store flooded I traveled to NY , ct , and ma to help support stores .
I’ve trained and promoted several associates to mgrs
Awarded the golden diamond award. 2010 and 2019
Overview
16
16
years of professional experience
Work History
Store Team Leader
American Eagle Outfitters, Inc
Wrentham , MA
09.2022 - Current
- Designed improvement plans.
- Wrapped, boxed and weighed bakery department products.
- Recommended complementary purchases to customers, increasing revenue.
Store Manager
American Eagle Outfitters, Inc
Millbury, MA
05.2016 - 09.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Associate Manager
American eagle
Wrentham, MA
04.2012 - 05.2016
- Interviewed job applicants and selected skilled individuals to fill store positions.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Aerie By American Eagle
Warwick, RI
04.2009 - 09.2012
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
Assistant Mgr
American Eagle Outfitters, Inc
North Attleboro, MA
10.2007 - 04.2009
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Store Manager
American Eagle Outfitters, Inc
Providence, RI
11.2006 - 09.2008
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
North Kingstown Senior High School
North Kingstown, RISkills
Training and Development
undefinedTimeline
Store Team Leader
American Eagle Outfitters, Inc
09.2022 - Current
Store Manager
American Eagle Outfitters, Inc
05.2016 - 09.2022
Associate Manager
American eagle
04.2012 - 05.2016
Store Manager
Aerie By American Eagle
04.2009 - 09.2012
Assistant Mgr
American Eagle Outfitters, Inc
10.2007 - 04.2009
Store Manager
American Eagle Outfitters, Inc
11.2006 - 09.2008
High School Diploma -
North Kingstown Senior High School
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