Nicole Preuer
Tooele,UT
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Ent Surgical Associates
07.2023 - Current
- Scheduled patient appointments efficiently using electronic health record systems.
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Managed patient records and updated information in the database regularly.
- Verified insurance information and collected co-payments from patients accurately.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Special Education Instructor
EXCELSIOR ACADEMY
12.2020 - 11.2023
- Supporting high-need students in developing positive behaviors by following and implementing behavior plans both in a regular classroom and small group setting.
- Supporting students with academic needs in areas such as reading, math, and spelling.
- Some of the responsibilities for this position are helping students during lunch, recess, carpool, and other daily activities.
- The role includes working with Special Education staff and regular education staff to ensure the students' needs are met both in and out of the classroom.
- Other duties may include supervised data collections.
- Assisted students with disabilities in completing daily activities and assignments.
- Collaborated with teachers, administrators, and parents to ensure the best educational experience for each student.
- Observed individual student performance in order to identify areas of strength or weakness within a subject area or task level.
Parking Attendant/Cashier
Salt Palace Convention Center
04.2006 - 10.2010
- Manage parking and traffic control in assigned area and monitor all surface and garage parking areas for facility.
- Assist all customers to move in and out of vehicles and retrieve all cars to customers with courtesy and maintain count of all vehicles.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Collected payments for parking fees from customers.
- Enforced rules regarding illegal or improper parking of vehicles.
- Provided assistance to disabled drivers by escorting them to their vehicle when requested.
Customer Service Representative
Discover Card Services
03.2008 - 06.2009
- Assisted customers with a warm and professional attitude.
- Assisted customers with questions.
- Kept records of customer complaints.
- Handled emails, inbound calls, and outbound calls.
- Managed customer accounts.
- Assisted with technical support duties.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High school diploma -
Granger High School
West Valley City, UTSkills
- Medical billing
- Data entry accuracy
- Customer service
- Records management
- Microsoft office
- Payment collection
- Account management
- Billing support
- Computer proficiency
- Data entry
- Organization and time management
- Office management
- Payment scheduling and collection
- Data management
Certification
CPR Certified
Timeline
Medical Receptionist
Ent Surgical Associates
07.2023 - Current
Special Education Instructor
EXCELSIOR ACADEMY
12.2020 - 11.2023
Customer Service Representative
Discover Card Services
03.2008 - 06.2009
Parking Attendant/Cashier
Salt Palace Convention Center
04.2006 - 10.2010
High school diploma -
Granger High School