Nicole Quincoses
Dr. Luis Hines and Associates
Hialeah,FL
2
Languages
4
years of professional experience
Seeking Legal Assistant role with 3 years of experience in customer service and administrative support. Proven ability to manage high call volumes, schedule appointments, and maintain organized front desk operations. Skilled in communication, multitasking, and conflict resolution, ensuring a welcoming and professional environment for all visitors. Looking to gain experience in the legal field before starting law school.
Work History
Front Desk Coordinator
6 Months- Scheduled appointments and managed provider calendars to minimize conflicts and delays.
- Answered incoming calls and resolved patient questions with clear, professional communication.
- Processed forms, consent documents, and intake paperwork with strong attention to detail.
- Collected payments and explained billing procedures to support efficient office workflow.
- Maintained organized filing systems for charts, documents, and confidential patient information.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
Contact Center Representative
1 Year 7 Months- Managed high volumes of inbound calls, addressing patient and provider inquiries related to appointments, clinic services, and care coordination.
- Scheduled and confirmed appointments across multiple locations, ensuring alignment with provider availability and clinic protocols.
- Documented interactions in EHR and CRM systems with accuracy, maintaining compliance with HIPAA regulations.
- Coordinated with medical and administrative staff to resolve patient concerns and support care delivery.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Front Desk & After School Teacher
1 Year 3 Months- Maintained a welcoming and professional environment at the front desk, managing inquiries and communication with parents, teachers, and administrative staff.
- Managed student check-in/check-out procedures, verified authorized pickups, and handled payments, registrations, and attendance records with accuracy and confidentiality.
- Supervised students during after-school hours by planning and leading educational and recreational activities, while providing academic support and fostering a positive environment.
- Collaborated with staff to organize events and activities, while maintaining communication with parents regarding student progress and daily updates.
Sales Associate
8 Months- Assisted customers by providing knowledgeable guidance on product styles, fit, and features, successfully recommending footwear and accessories tailored to individual preferences and trends.
- Processed transactions, returns, and exchanges with accuracy using point-of-sale systems, while achieving sales targets through effective customer engagement and promotion of current offers.
- Managed inventory operations, including restocking shelves and conducting stock counts, ensuring a clean and organized sales floor and visually appealing displays.
- Operated POS system to process purchases, returns, and exchanges accurately.
Education
High School - General Education
Bachelor's - International Relations
- Minor in Psychology
- Pre-Law Certificate
Skills
POS systems
Multi-line phones
Scheduling appointments
Data entry
Document management
Active listening
EMR systems
File organization
Microsoft Teams
Outlook
Excel
Billing procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Coordinator
Dr. Luis Hines and Associates
04.2026 - CurrentRead More
Contact Center Representative
Humana
05.2025 - 12.2026Read More
Front Desk & After School Teacher
Miami Dade County Public Schools
02.2024 - 05.2025Read More
Sales Associate
Crocs
06.2023 - 02.2024Read More
City of Hialeah Educational Academy
High School from General Education
Read More
Florida International University
Bachelor's from International Relations
Read More