Nicole Quintana
Gilberts Resort
Homestead,FL
2
Languages
2
years of professional experience
Reliable and hardworking professional with a positive attitude and a strong work ethic. Experienced in providing excellent customer service, working in fast-paced environments, and building positive relationships with customers and coworkers. Adaptable, detail-oriented, and always willing to learn new skills while contributing to the success of the team.
Work History
Hotess
5 Months- Greeted and seated guests efficiently, enhancing overall dining experience.
- Managed reservation system to optimize table turnover and reduce wait times.
- Collaborated with servers to ensure timely service and guest satisfaction.
- Assisted in training new host staff on operational procedures and customer service standards.
- Supported management during peak hours by coordinating seating arrangements effectively.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
Server
3 Months- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu knowledge and service standards.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Upsold menu items effectively, contributing to overall sales growth.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Front Desk
1 Year 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Service prioritization
Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Gilberts Resort
05.2026 - CurrentRead More
Front Desk
Gastromed
02.2025 - 04.2026Read More
Hotess
Chilis's Bar and Grill
09.2024 - 02.2025Read More
Miami Southridge Senior Higj
High School Diploma
Read More