NICOLE RAFF-TURCOTTE
East Brunswick,NJ
Summary
Detail-oriented Administrative Professional with expertise in office management, client communication, and cross-department coordination. Demonstrates strong multitasking and professionalism while managing confidential information and enhancing workflow efficiency. Delivers high-level support in fast-paced environments, utilizing polished communication and writing skills to effectively assist leadership.
Overview
24
24
years of professional experience
3
3
Certificates
Work History
Manager/Licensed Funeral Director
DeMoro Funeral Home
11.2024 - Current
- Managed all administrative, scheduling, and operational aspects of daily funeral home activities to ensure smooth operations.
- Coordinated communication between families, vendors, clergy, and service providers for seamless service execution.
- Drafted and reviewed all correspondence, forms, contracts, and documentation with accuracy and professionalism.
- Oversaw budget and expense reporting, maintained accurate financial records, and processed vendor reimbursements efficiently.
- Increased revenue to double level during first year to support business growth.
Licensed Funeral Director
Jersey Memorial Group
06.2023 - 09.2024
- Coordinated service logistics and scheduling, ensuring seamless communication among families, funeral directors, and external partners.
- Supported families with clear, empathetic, and professional communication across phone, email, and in-person meetings.
- Managed documentation, prepared reports, and ensured compliance with state and organizational guidelines.
- Scheduled 10+ weekly services, coordinated calendars, and maintained organized workflows for multiple directors and families.
- Scheduled services for families to ensure timely access to care., coordinated calendars, and maintained organized workflows for multiple directors and families.
- Developed and produced written materials including obituaries, service programs, and memorial documents, providing families with personalized tributes.
Licensed Funeral Director
Brunswick Memorial Home
10.2022 - 06.2023
- Facilitated over 10 weekly funeral services, ensuring adherence to client wishes and regulatory requirements.
- Supported families with clear, empathetic, and professional communication across phone, email, and in-person meetings.
- Prepared documentation, reports, and ensured compliance with state and organizational guidelines.
- Managed high-volume administrative tasks, ensuring accurate documentation and compliance with regulatory requirements.
- Created professional written materials such as obituaries, service programs, and memorial documents.
- Mentored junior staff in best practices for client interactions and service delivery standards.
Administrative Assistant
Brunswick Memorial Home
11.2018 - 10.2022
- Answered a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted letters, reports, presentations, and custom materials in Microsoft Office, enhancing communication clarity.
- Coordinated scheduling for staff and family appointments to enhance operational efficiency.
- Trained new administrative staff, streamlining office workflow and improving communication procedures.
- Implemented and managed a digital calendar system using Teamup to streamline team scheduling, event coordination, and time management.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Early Childhood Education Director
The Goddard School
08.2002 - 11.2018
- Managed daily operations to ensure smooth functioning of staffing, parent communication, scheduling, and compliance documentation.
- Recruited, hired, and trained over 90 employees; maintained confidential personnel files.
- Coordinated events and programs while facilitating effective communications for families and staff.
- Recruited, hired, and trained over 70 employees; maintained confidential personnel files.
- Coordinated events, programs, and communications for families and staff.
- Developed and implemented curriculum frameworks aligned with developmental standards.
- Led staff training workshops to enhance instructional strategies and classroom management techniques.
Education
Associate of Applied Science - Mortuary Science & Embalming
Mercer County Community College
West Windsor, NJ01-2022
Associate of Applied Science - Management
Kaplan University
Davenport, IA01-2007
Skills
- Client & Vendor Communication
- Regulatory Compliance
- Document preparation
- Professional Correspondence
- Budget and Expense Management
- Schedule Management
- Administrative Operations
- Project Coordination
- Workflow Optimization
- Microsoft Office Suite
Timeline
Manager/Licensed Funeral Director
DeMoro Funeral Home
11.2024 - Current
Licensed Funeral Director
Jersey Memorial Group
06.2023 - 09.2024
Licensed Funeral Director
Brunswick Memorial Home
10.2022 - 06.2023
Administrative Assistant
Brunswick Memorial Home
11.2018 - 10.2022
Early Childhood Education Director
The Goddard School
08.2002 - 11.2018
Associate of Applied Science - Mortuary Science & Embalming
Mercer County Community College
Associate of Applied Science - Management
Kaplan University
Certification
Certified Crematory Operator (CCO), NFDA – 2024
Certified Funeral Service Practitioner (CFSP), APFSP – 2023
Certified Preplanning Consultant (CPC), NFDA – 2023