Nicole Ralston
Toms River,NJ
Summary
Clinical Nurse Manager focused on driving quality healthcare through effective compliance and operational management. Demonstrated success in enhancing patient satisfaction and staff performance while fostering collaboration across interdisciplinary teams.
Overview
9
9
years of professional experience
Work History
Clinical Manager
Erickson Senior Living
Tinton Falls, New Jersey
06.2023 - Current
- Managed compliance with healthcare regulations and quality standards.
- Supervised daily operations of clinical staff and patient care activities.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Implemented care plans in collaboration with interdisciplinary teams.
- Coordinated patient admissions, discharges, and follow-up care processes.
- Oversaw medication management and ensured accurate documentation practices.
- Facilitated training sessions for staff on best practices and protocols.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Assisted with recruitment, selection, orientation and training activities for new employees.
Nurse Clinical Manager
Always Responsive Home Care
Monroe, NJ
01.2023 - 06.2023
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Provided ongoing case management to implement treatment plans, ensure adherence to quality models, and optimize utilization of necessary services for achieving patient outcomes.
- Maximized utilization of services to achieve optimal patient outcomes through strategic planning.
- Managed staffing decisions by selecting, promoting, and terminating employees to align with performance standards and organizational goals.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Evaluated employee performance and delivered constructive feedback to enhance team capabilities.
Nurse Manager
Encompass Health Rehabilitation Hospital
Toms River, NJ
09.2021 - 01.2022
- Managed 150 nurses and nursing activities in 98-bed hospital, enhancing patient satisfaction through comprehensive nursing guidance and care standards.
- Supervised and directed nursing staff, fostering a culture of high-quality care and professional development.
- Developed strategies addressing nursing and patient satisfaction issues, improving response times and care quality while promoting hospital-wide quality and safety initiatives.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Established and continuously optimized unit schedules and individual work assignments.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Delivered expert case management, milieu management, medication administration and emergency intervention.
Director of Nursing
Five Star Senior Living
Lakewood, NJ
10.2020 - 09.2021
- Coordinated patient care through collaboration with staff, management, and external groups, enhancing continuity of care.
- Established and updated policies to elevate standards of care, ensuring compliance and best practices.
- Established and monitored infection control programs to provide a safe, sanitary environment to prevent transmission of disease and infection.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Fostered excellence by example by setting the pace and being a hands-on mentor to clinical staff.
- Created employee relations, incentives, and recognition programs that fostered teamwork and mutual respect among nursing staff.
- Performed rounds to observe care and interview staff, residents and families.
- Evaluated work performance of 75 nursing personnel to determine wage increases.
Nurse Clinical Manager
Aveanna Healthcare
Toms River, NJ
05.2017 - 11.2020
- Oversaw overall operation of nursing services and patient care.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Provided ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Communicated with staff members, physicians, and patients, utilizing active listening and interpersonal skills to foster collaboration.
- Regularly evaluated employee performance and provided feedback.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Facilitated activities to promote high morale among staff, enhancing workplace positivity. and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL12-2020
Associate of Science - Nursing
Ocean County College of Nursing
Toms River, NJ05-2017
Master of Science - Nursing Leadership And Administration
Chamberlain University
Downers Grove, IL09-2026
Skills
- Regulatory compliance
- Quality improvement
- Patient care management
- Clinical training
- Clinical instruction
- Staff development
- Managerial experience
- Team collaboration
- Patient education
Timeline
Clinical Manager
Erickson Senior Living
06.2023 - Current
Nurse Clinical Manager
Always Responsive Home Care
01.2023 - 06.2023
Nurse Manager
Encompass Health Rehabilitation Hospital
09.2021 - 01.2022
Director of Nursing
Five Star Senior Living
10.2020 - 09.2021
Nurse Clinical Manager
Aveanna Healthcare
05.2017 - 11.2020
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Nursing
Ocean County College of Nursing
Master of Science - Nursing Leadership And Administration
Chamberlain University