Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Redell

Montgomery,TX

Summary

Accomplished Administrative Assistant and Mortgage Consultant with a proven track record at Wells Fargo, enhancing customer satisfaction and streamlining operations. Expert in data entry and customer relations, I significantly improved loan approval efficiency and secured favorable terms, demonstrating exceptional critical thinking and communication skills. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Spectrum Pipeline Services
01.2023 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Mortgage Consultant

Wells Fargo
01.2007 - 01.2011
  • Streamlined loan application processes for faster approvals and more efficient service to clients.
  • Educated first-time homebuyers on the mortgage process, guiding them through each step from pre-approval to closing.
  • Oversaw sales and underwriting processes of mortgage lending office.
  • Collaborated with underwriting teams to obtain accurate information, ensuring seamless mortgage transactions.
  • Managed a diverse portfolio of mortgage products, offering tailored solutions for various financial situations.
  • Negotiated favorable loan terms on behalf of clients, securing advantageous deals that aligned with their financial goals.

Education

No Degree - Business

Lamar University
Beaumont, TX

High School Diploma -

Port Neches-Groves High School
Port Neches, TX
05.1999

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Customer and client relations
  • Critical Thinking
  • Documentation and Recordkeeping

Timeline

Administrative Assistant

Spectrum Pipeline Services
01.2023 - Current

Mortgage Consultant

Wells Fargo
01.2007 - 01.2011

No Degree - Business

Lamar University

High School Diploma -

Port Neches-Groves High School

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Nicole Redell