Nicole Redlawsk
Freeland
Summary
Dynamic customer service professional with extensive experience in retail and administrative roles, adept at resolving conflicts and enhancing customer satisfaction. Proven organizational skills and attention to detail in managing operations and data entry. Recognized for fostering positive relationships and maintaining professionalism under pressure, ensuring optimal service delivery and operational efficiency.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Morley Companies
02.2021 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in satisfactory resolution.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for insurance clarification, changes and other inquiries.
Assistant Manager
Dollar Tree Stores
08.2008 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed seasonal retail changeovers, including planning, organizing, and executing floor resets, merchandise transitions, and promotional displays to align with company timelines and branding standards.
- Oversaw key operational tasks including interviewing and evaluating potential employees, coordinating deliveries and logistics, and ensuring smooth day-to-day business functions through effective communication and organizational skills.
Administrative Assistant
Midwest AV/AVIT
03.2016 - 01.2017
- Answered routing calls from service techs, delivering messages to staff and management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated and booked hotel accommodations for service technicians nationwide, ensuring cost-efficiency, proximity to job sites, and adherence to company travel policies.
Key Holder
Steve & Barry's University Sportswear
04.2004 - 08.2008
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Supervised and supported cashier team, ensuring accurate cash handling, exceptional customer service, and adherence to company policies and procedures.
Education
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MI12-2019
Associate of Arts - Psychology
Charles Stewart Mott Community College
Flint, MI04-2016
High School Diploma -
Carman Ainsworth High School
Flint, MI06-2006
Skills
- Customer service
- Organizational Skills & Attention to detail
- Time Management
- Data entry
Timeline
Customer Service Representative
Morley Companies
02.2021 - 06.2021
Administrative Assistant
Midwest AV/AVIT
03.2016 - 01.2017
Assistant Manager
Dollar Tree Stores
08.2008 - 03.2017
Key Holder
Steve & Barry's University Sportswear
04.2004 - 08.2008
Bachelor of Arts - Psychology
Michigan State University
Associate of Arts - Psychology
Charles Stewart Mott Community College
High School Diploma -
Carman Ainsworth High School
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