Nicole Reed
Greenwood,IN
Summary
Dynamic Store Manager with a proven track record at Cosmo Prof, excelling in customer service and sales analysis. Expert in training and mentoring teams, driving operational excellence through strategic inventory management and visual merchandising. Cultivated strong client relationships, enhancing customer satisfaction and achieving significant sales growth.
Overview
21
21
years of professional experience
Work History
Store Manager- Training Store Manager
Cosmo Prof (Beauty Systems Group)
Greenwood, IN
03.2004 - Current
- Established customer service standards and monitored staff compliance.
- Formed and sustained strategic relationships with clients.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Recruited, trained and supervised new employees.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared monthly reports on sales figures, expenses, profits.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
License - Therapeutic Massage
Indiana Business College
Indianapolis, IN05-2006
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer service
- Sales analysis
- Inventory management
- Visual merchandising
- Employee training
- Team building
Accomplishments
- Presidents Award Ceremony for top % in sales achievement over LY 2012
- Farouk top sales store - Cancun Trip 2013
- Presidents Award Ceremony for top % in sales achievement over LY 2016
- Promoted to Training Store Manager 2024
Timeline
Store Manager- Training Store Manager
Cosmo Prof (Beauty Systems Group)
03.2004 - Current
License - Therapeutic Massage
Indiana Business College
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
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